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тАО12-10-2015 06:11 AM - edited тАО12-10-2015 06:14 AM
тАО12-10-2015 06:11 AM - edited тАО12-10-2015 06:14 AM
Unable to refresh blade server hardware
Hi,
We met an issue that blade server hardware cannot be refreshed after replace failed memory. And the Server hardware type cannot be displayed properly so we cannot reapply existing server profile or create new profile.
The OneView version is 2.0, have anyone met this issue? We have opened case but there is little support in our country and it need time to esclate to high support level so i post here hoping to get some quick feedback, thanks so much in advance.
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тАО12-10-2015 09:21 AM
тАО12-10-2015 09:21 AM
Re: Unable to refresh blade server hardware
When the system board was replaced, did the original Product Number and Serial Number get set properly on the new system board? If not, then you will run into this issue. Log into the OA, and see if the servers Serial Number or UUID values are invalid, or all zeros.
I am an HPE employee
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тАО12-10-2015 03:35 PM
тАО12-10-2015 03:35 PM
Re: Unable to refresh blade server hardware
Hi Chris,
We didn't change the main board of server, we just replaced a memory stick, and UUID/Serial number information is still correct.
Leo
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тАО12-15-2015 11:24 AM
тАО12-15-2015 11:24 AM
Re: Unable to refresh blade server hardware
I would suggest you open a support case if you have not already. I have not seen this particular issue when replcaing a memory module during a service event. I have when the system board is replaced and the onsite tech didn't update the new system board with the original Serial Number, or it contains an invalid Part Number.
I am an HPE employee
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тАО12-18-2015 03:22 AM
тАО12-18-2015 03:22 AM
Re: Unable to refresh blade server hardware
Chris,
The Case ID is 4764730919, i have provided sufficent information including Our Oneview dump
Appreciate if you could help check.
Leo
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тАО03-30-2016 03:05 AM
тАО03-30-2016 03:05 AM
Re: Unable to refresh blade server hardware
Hi,
unfortunately we have the same issue. OneView 2.0; Enclosure c7000; affected Blades Gen8 & Gen9
In an enclosure we changed 2 interconnects and after a refresh the server hardware type is missing on all server. In another enclosure we extended the memory of some blades and same issue.. SHT is missing.. (unable to refresh hardware..)
Firmware updates, resetting blades, enclosure factory reset, cleared NVRAM etc. everything we tried was unsuccessful.
But one interessting fact, if I put one of the blades without SHT to an enclosure managed by another OV2 appliance, it will recognize the SHT immediately... If I put it back, SHT is still missing... so I guess there is a faulty configuration wihtin OV2
Finally created support dumps and opened a case.. now waiting for solution.
Regards,
Michael
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тАО05-10-2016 04:31 AM
тАО05-10-2016 04:31 AM
Re: Unable to refresh blade server hardware
Did you try to remove the server profile from the blade, then try to add the blade again.
You can do a reset using SSH to the Onboard Administrator, or remove the blade first and then add the blade again.
After the blade is succesfully added, you can apply the server profile again to apply specific settings.
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тАО05-10-2016 05:49 AM - edited тАО05-10-2016 06:06 AM
тАО05-10-2016 05:49 AM - edited тАО05-10-2016 06:06 AM
Re: Unable to refresh blade server hardware
HI
i had somthing like that
just for the test ... did you try to insert other server to bay to see if you have the same problem ?
try to update the Ilo to FW 2.4 remove the server from the Enc after the new FW apply
refresh the enc when the server it out from the Enc
replace the server to Enc wait for the Enc done scan and see server ( not from one view ) after it done
refresh the Enc .
if its not working ... replace the board