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07-27-2017 08:54 AM
07-27-2017 08:54 AM
Re: Upgrade to 3.10 failed
HPE L2 support just fixed the issue on my homologation appliance (SH script to fix the huge session count in the PostgreSQL DB).
The thing is I have 8 appliances to upgrade. Allready checked 4 of them and they have the issue :-(
Hope the fix release will be fast.
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07-27-2017 10:35 AM
07-27-2017 10:35 AM
Re: Upgrade to 3.10 failed
We are working towards a hotfix, as I mentioned, that would eleviate the need to work with L2 support in order to remediate this issue. As I also stated, I will update this thread, or even create a new sticky thread with the details of the hotfix and accompanying CA.
I am an HPE employee
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08-03-2017 01:50 AM
08-03-2017 01:50 AM
Re: Upgrade to 3.10 failed
The removal of old hung sessions helped (now there are more than 20000+ on each applainces), plus it was necessary to delete the signed certificate and create a self-signed certificate. Only after this update was successful.
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08-03-2017 09:50 AM
08-03-2017 09:50 AM
Re: Upgrade to 3.10 failed
I'm glad you were able to get your upgrade issue resolved. As I stated above, I will be posting a sticky thread in the forums with the link to the CA once it has finished publishing.
I am an HPE employee
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08-11-2017 06:15 AM
08-11-2017 06:15 AM
Re: Upgrade to 3.10 failed
Having same problem with upgrading to 3.10
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08-23-2017 07:06 AM
08-23-2017 07:06 AM
Re: Upgrade to 3.10 failed
Successfully updated 8 of 9 applications (on the ninth another, a new bug :-)).
The path is as follows:
1. delete suspended sessions together with L2 or independently script (bin file).
2. create a self-signed certificate, if the installed signed by the certifying center.
3. Turn off remote support.
4. Start the update procedure.
5. After a successful update, enable remote support.
6. Import a normal signed certificate
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08-24-2017 03:24 PM
08-24-2017 03:24 PM
Re: Upgrade to 3.10 failed
Could you elaborate on how to perform Step 1 and Step 2?
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08-24-2017 03:32 PM
08-24-2017 03:32 PM
Re: Upgrade to 3.10 failed
You will need to open a support case with HPE Global Support, and reference the Customer Advisory I have pinned to this forum. That will help you with #1.
As for the certificate, go to Settings -> Security -> Create Self-signed Certificate from the Actions menu.
I am an HPE employee
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