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07-20-2017 07:10 AM
07-20-2017 07:10 AM
Upgrade to 3.10 failed
Good day, colleagues.
When I try to update the appliance from 3.00.07 to 3.10.04, an error occurs.
I tried on two different 3.00.07 appliances.
What can I do to successfully update?
Update appliance to version 3.10.04-0299553
Update appliance failed
Update appliance
7/20/17 9:49:30 am
1 hour ago
Error49m0s
Start update
Execute pre-snapshot scripts
Shutdown services
Execute pre-update scripts
Install packages
Execute post-update scripts
Reboot appliance
Update database
Startup services
Reverting the appliance to pre-update version
Update failed
1. Issue
Update operation failed while starting services.
Resolution
Download the support dump file created by the appliance, and contact your authorized support representative for further analysis.
- Tags:
- OV 3.1
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07-20-2017 09:53 AM
07-20-2017 09:53 AM
Re: Upgrade to 3.10 failed
Do you have HPSUT, OneView GlobalDashboard and/or CloudSystem in use within your environment? If so, please open a support case in order to resolve this before attempting to update your appliances again.
I am an HPE employee
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07-20-2017 11:48 PM
07-20-2017 11:48 PM
Re: Upgrade to 3.10 failed
Same issue, from 3.00.05-0271823 to 3.00.08 & 3.10. I've an active global dashboard.
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07-21-2017 12:04 AM
07-21-2017 12:04 AM
Re: Upgrade to 3.10 failed
Chris,
Yes, we have GlobalDashboard.
The first appliance, test, to the GlobalDashboard is not connected. The second, productive, connected to the GlobalDashboard.
Already tried to open the case - while they refuse. They want a support contract number. We have are licenses for OneView Advanced, which converted from InsightControl licensed.
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07-21-2017 06:37 AM
07-21-2017 06:37 AM
Re: Upgrade to 3.10 failed
Please open a case to HPE services
JY
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07-21-2017 06:46 AM
07-21-2017 06:46 AM
Re: Upgrade to 3.10 failed
Again, the support of HPE does not want to open the case, says want SAID..
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07-21-2017 08:03 AM
07-21-2017 08:03 AM
Re: Upgrade to 3.10 failed
JY
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07-21-2017 08:15 AM
07-21-2017 08:15 AM
Re: Upgrade to 3.10 failed
You will need your Support Agreement ID (SAID). Any HPE OneView Advanced customers have 3 year support, so you absolutely should have the ability to open a support case. Unfortuntely, to resolve this issue, it will require a support case elevated to Level 2 to help resolve the issue.
I am an HPE employee
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07-23-2017 07:50 AM
07-23-2017 07:50 AM
Re: Upgrade to 3.10 failed
Same issue for me. Upgrade to OV 3.1 or 3.0.8 is failing. I'm also using GD 1.2.
Support case is open.
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07-24-2017 12:31 AM - edited 07-24-2017 12:32 AM
07-24-2017 12:31 AM - edited 07-24-2017 12:32 AM
Re: Upgrade to 3.10 failed
> Do you have any hardware under warrantly (managed/monitored by OV) ?
Yes, we have a lot in the monitoring. For the manage, we are planning.