HPE OneView

What does "Add remote support email filter" button do?

 
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NJK-Work
Honored Contributor

What does "Add remote support email filter" button do?

I am looking for a way to prevent the daily "Alert from Remote Support - Remote support is not monitoring X eligible device..." emails.  In the "Notifications" section there is a button titled "Add remote support email filter".  When I click it, it creates a filter but I cannot edit it - so I dont know what it does.  And the documentation has nothing this, that I can find.

Does anyone know what this filter will do (or where this is documented) and if it will solve my particular problem?

Thanks

NK 

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ChrisLynch
HPE Pro
Solution

Re: What does "Add remote support email filter" button do?

The button adds a filter rule to your email rules that will alert those users when a service event is trigger, resulting in a support ticket opened for a break/fix event.  Without it, you won't know of the service event type in an email notification.


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