wrong HPE 3PAR status display in Oneview

[Tienna]

Dear all

I am using Oneview 4.10 and 3par (3.3.1 MU2).  3par array has been added to Oneview as managed devicie, Storage pools were discovered and managed. However, status of 3par array show in Oneview is not correct as what it shows in SSMC.

In SSMC it is degraded due to some hw issue

In Oneview: it is GREEN.

Please  advise me how to fix this, 

Thank you

[Dennis Handly]

What type of HW problem?  Does CLI checkheath show it too?

[Tienna]

our showpd -degraded show a number of degraded disks

377 15:17:0 FC 10 degraded 1142784 0 1:1:4* 0:1:4* 1200
378 15:18:0 FC 10 degraded 1142784 0 1:1:4* 0:1:4* 1200
379 15:19:0 FC 10 degraded 1142784 0 1:1:4* 0:1:4* 1200
380 15:20:0 FC 10 degraded 1142784 0 1:1:4* 0:1:4* 1200

Rgds

[ShruthiSK]

Hi Tienna, 

In order to work on this case from the Oneview end, we would request you to log a case with the HPE Server team of the concerned region in order to troubleshoot and work on this case. 

Regards,

Shruthi (HPE Employee)