HPE SimpliVity

Re: Cannot download SVTSP-2021_0110.02.iso

 
civey
Occasional Visitor

Cannot download SVTSP-2021_0110.02.iso

Software Details | HPE Support Center

When trying to download: SVTSP-2021_0110.02.iso (1.2 GB) we are getting the following error since last week.

Could not open page

The service or information you requested is not available at this time.
Please try again later.

(Error: system-websrv_unavail)

14 REPLIES 14
gustenar
HPE Pro

Re: Cannot download SVTSP-2021_0110.02.iso

Hello @civey 

Looks like indeed the website is having a problem, I have reported it. 

Sorry for the incovenience. 

I am an HPE employee
Accept or Kudo
policeman51
Advisor

Re: Cannot download SVTSP-2021_0110.02.iso

I'm working with HPE support for a Simplivity upgrade and this download is also needed, but I"m receiving the same error:

Could not open page

The service or information you requested is not available at this time.
Please try again later.

(Error: system-websrv_unavail)

gustenar
HPE Pro

Re: Cannot download SVTSP-2021_0110.02.iso

Hello @civey @policeman51

 

Please check your community inboxes regarding this topic. 

 

Thanks.

I am an HPE employee
Accept or Kudo
Babel
Occasional Visitor

Re: Cannot download SVTSP-2021_0110.02.iso

Hello, 

I need this ISO too for a SimpliVity upgrade but I got the same error. 

Is there another way to download this file ?

 

gustenar
HPE Pro

Re: Cannot download SVTSP-2021_0110.02.iso

@Babel

Visit support.hpe.com and then choose "My HPE Software Center". Once there, select "software update" under the menu and it will direct you to the downloads available for your product. Have in mind you need to have your contract registered before doing this. 

I am an HPE employee
Accept or Kudo
Babel
Occasional Visitor

Re: Cannot download SVTSP-2021_0110.02.iso

The "Software Update" menu does not show firmwares files.
I only need the SVTSP-2021_0110.02.iso file.
On this page : https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_7bf7a0ccf6cd45c89199bc5c63 , I was able to download the 790-000107-LSI-r.iso needed for my Proliant DL380 Gen9 servers.
But when I click on the SVTSP-2021_0110.02.iso file I got the error "Could not open the page...".

B0ris
Advisor

Re: Cannot download SVTSP-2021_0110.02.iso

Looks like it is a global problem I can't download Firmware package too, and there is no alternative from HPE at this point.

Sean-PA
Occasional Advisor

Re: Cannot download SVTSP-2021_0110.02.iso

Same issue with same error. Any idea when this is expected to be resolved?

gustenar
HPE Pro

Re: Cannot download SVTSP-2021_0110.02.iso

Please apologize for the inconvenience. I have a ticket open to fix the problem, will provide update once it is fixed. 

I am an HPE employee
Accept or Kudo