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03-22-2021 07:28 AM
03-22-2021 07:28 AM
Cannot download SVTSP-2021_0110.02.iso
Software Details | HPE Support Center
When trying to download: SVTSP-2021_0110.02.iso (1.2 GB) we are getting the following error since last week.
Could not open page
The service or information you requested is not available at this time.
Please try again later.
(Error: system-websrv_unavail)
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03-22-2021 11:05 AM
03-22-2021 11:05 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Hello @civey
Looks like indeed the website is having a problem, I have reported it.
Sorry for the incovenience.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-23-2021 08:11 AM
03-23-2021 08:11 AM
Re: Cannot download SVTSP-2021_0110.02.iso
I'm working with HPE support for a Simplivity upgrade and this download is also needed, but I"m receiving the same error:
Could not open page
The service or information you requested is not available at this time.
Please try again later.
(Error: system-websrv_unavail)
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03-24-2021 04:57 AM
03-24-2021 04:57 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Hello @civey @policeman51
Please check your community inboxes regarding this topic.
Thanks.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-24-2021 05:43 AM
03-24-2021 05:43 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Hello,
I need this ISO too for a SimpliVity upgrade but I got the same error.
Is there another way to download this file ?
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03-24-2021 06:24 AM
03-24-2021 06:24 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Visit support.hpe.com and then choose "My HPE Software Center". Once there, select "software update" under the menu and it will direct you to the downloads available for your product. Have in mind you need to have your contract registered before doing this.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-24-2021 06:52 AM
03-24-2021 06:52 AM
Re: Cannot download SVTSP-2021_0110.02.iso
The "Software Update" menu does not show firmwares files.
I only need the SVTSP-2021_0110.02.iso file.
On this page : https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_7bf7a0ccf6cd45c89199bc5c63 , I was able to download the 790-000107-LSI-r.iso needed for my Proliant DL380 Gen9 servers.
But when I click on the SVTSP-2021_0110.02.iso file I got the error "Could not open the page...".
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03-24-2021 07:34 AM
03-24-2021 07:34 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Looks like it is a global problem
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03-24-2021 08:35 AM
03-24-2021 08:35 AM
Re: Cannot download SVTSP-2021_0110.02.iso
Same issue with same error. Any idea when this is expected to be resolved?
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03-24-2021 01:14 PM
03-24-2021 01:14 PM
Re: Cannot download SVTSP-2021_0110.02.iso
Please apologize for the inconvenience. I have a ticket open to fix the problem, will provide update once it is fixed.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]