Deployment Manager status in the select deploy location

[A525-9410]

when i finish 1'st simplicity host  install , and i check the install status all is good ( vcenter , cluster  ,create datastore ,  run guest , take simplivity backup and clone)

the i ready for deployment   2 nd  host  ; deployment manager  type login   , > select deploy location 

the  always  in the waiting circle.............................

see the screen capture  >>   https://imgur.com/ogUIKzl

i try reboot vcenter and 1's simplivity host , restart deployment manage guest 's  simplivity service   ; but same  .   

please help what happen  , 

[DeclanOR]

@A525-9410

Thanks for your query.

Question: Where is this 2nd node being deployed to? Is it joining the same cluster as the 1st node?

I suspect some network issue is preventing successful communication with the 2nd node.

Are ports 9299, 9292 open on your Management network between Deployment Manager machine, and Host you want to deploy?

Please see the following documents which might point you in the right direction:

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=1010292248&docLocale=en_US&docId=emr_na-a00028055en_us

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=1010292248&docLocale=en_US&docId=emr_na-a00049138en_us

Let me know if these docs help.

Thanks,

DeclanOR.

[A525-9410]

thanks for replay , almose the docs we checked. 

my version use 3.7.2  ,  it's same network and local , i check the  Deploy manager  to node is  open , 

the envior is same with node 1,,2 (different ip ) 

[DeclanOR]

@A525-9410

Thanks for the reply.

If everything is configured correctly on your network and there is no firewall blocking ports 9299/9292, and if this node is in the same cluster, and if the deployment manager version is correct for the installer image, then I would recommend opening a support case for us to analyze in more detail.

Maybe check also that java version is up to date, or if there is possibly AV installed on the DM machine which may be causing a problem.

You can create a support case via the HPESC portal:

https://support.hpe.com/hpesc/public/home

Thanks,

DeclanOR

[A525-9410]

please reference the screen capture video from 2:55    https://youtu.be/esiETs-25YM  

before 2:55 is my check the node 1 just deploye finish ; then i check the status is already is ok 

the go to deploy 2 node  when i in to Deploy manager and login , select my vcenter  then .......................

please help .  I'am in the loop many many many times . 

[A525-9410]

to the simplivity pro's 

i think the support system in simplivity is  unable 

because  when i put the    Submit a case  and  Chat with HPE  the input my SN and my SAID the return 

"Product currently not supported"  

[DeclanOR]

@A525-9410

Thanks for taking the time to produce this video.

As mentioned previously, please create a support case for us to look at this.

This issue is not something which we can assist with via forum chat unfortunately as it will most likely need a webex sesssion to take a deeper look.

Thanks,

DeclanOR