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Re: Display Is Storange on vSphere Web Client (HTML5)

 
Na-ka
Advisor

Display Is Storange on vSphere Web Client (HTML5)

We have SimpliVity 3.7.7 (Gen10) nodes.
Double тАЬAll HPE SimpliVity ActionsтАЭ are shown by a right click on VMs while using vSphere Web Client (HTML5).
This does not occur on flex.

I tried below but could not resolve this problem.

Rebooting vCSA
Reinstalling plug-in
Changing web browser

This problem occurred after upgrading vCSA 6.5u1c to 6.7u1.
(Related: Upgrading VCSA with SimpiVity plugins installed? )

Does anyone else have the same problem?
Is there any resolution?

HTML5-1.pngHTML5-2.png

11 REPLIES 11
DeclanOR
Respected Contributor

Re: Display Is Storange on vSphere Web Client (HTML5)

Hi @Na-ka 

 

Thanks for your query.

I would recommend taking a look at the following KB article which looks at some common issues, including similar to what you are currently seeing, and also steps to resolve.

I would recommend taking a look through this as a first step.

If the issue remains after following through this, I would probably advise that you open a support ticket.

KB:  https://support.hpe.com/hpsc/doc/public/display?docLocale=en_US&docId=mmr_sf-EN_US000022763&withFrame

Thanks,

DeclanOR

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Na-ka
Advisor

Re: Display Is Storange on vSphere Web Client (HTML5)

Thank you for your answer.

I'm checking our vCSA along "Scenario 5тАЭ of KB according to your advice.
But '/storage/vsphere-client/SerenityDB/serenity/ALL/' is not found in our vCSA.
('/storage/vsphere-client/SerenityDB/serenity/тАЩ exists.)

Does this path exist with SimpliVity 3.7.7(vSphere 6.7u1)?

gustenar
HPE Pro

Re: Display Is Storange on vSphere Web Client (HTML5)

Hello @Na-ka 

I suggest checking this article as well:

Simplivity - Web Client - JDBC Connection error in REST

I recently ran into a similar issue than the one you are experiencing and could fix it restarting REST service on the OVC. 

Thanks, 

 

Gustavo Tenorio

HPE Simplivity Support Engineer

 


I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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Na-ka
Advisor

Re: Display Is Storange on vSphere Web Client (HTML5)

Thank you for your reply.

JDBC connection errors did not occur in the REST log.
And I tried excuting тАЬrestart evt-restтАЭ command on OVC, but svt-rest was not found on OmniStack 3.7.7 OVC.

I feel sorry that this KB might be not applicable to our environment.

DeclanOR
Respected Contributor

Re: Display Is Storange on vSphere Web Client (HTML5)

Hi @Na-ka 

The svt-rest service is present in 3.7.7 also.

Did you manage to get this resolved in the end?

Generally, this issue relates to passwords not matching, DNS issues, or other underlying firewall issues potentially.

Also worth noting is that there was a change in 3.7.7. If you're vCenter was also updated/changed completely, then you will need to have support carry out steps to allow them have the certificates on each OVC match those on your vCenter.

Let me know if you managed to resolve this since.

Thanks,

DeclanOR

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Na-ka
Advisor

Re: Display Is Storange on vSphere Web Client (HTML5)

Hi @DeclanOR  ,
Thank you for your reply.

This problem is not solved yet.
I'm planning to rebuild our SimpliVity environment from the ground up.

JohnHHaines
HPE Pro

Re: Display Is Storange on vSphere Web Client (HTML5)

The HTML client hs always had two SimpliVity Action menus - one was "experimental options" or some such (the exact text escapes me). In the demo systems I have access to, I still see two SimpliVity action menus - one has options, one is empty.

I do not believe your system requires re-building. There might be some way to clean up the second menu, but it might well be there by design - there are just no "experimental" functions to be listed at this time.


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Na-ka
Advisor

Re: Display Is Storange on vSphere Web Client (HTML5)

Thank you for your reply.

Our SimpliVity environment was rebuilt.
But this problem is not solved.
Therefore, upgrading vCSA and OmniStack could not occur this problem.

The fact that your environment has two SimpliVity action menus is valuable report for me.
It seems to be difficult to solve this problem by myself.

 

DeclanOR
Respected Contributor

Re: Display Is Storange on vSphere Web Client (HTML5)

Hi @Na-ka 

Rebuilding your environment is not a route I would have recommended to try and resolve a UI issue :)

At this stage, I would recommend you to please open a support ticket so that we can inverstigate correctly.

Thanks,

DeclanOR

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