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Legacy SimpliVity Support Information

 
MikeSeden
HPE Pro

Legacy SimpliVity Support Information

Recently, I have had some legagy support questions come up. I hope this information clarifies on how we handle other vendors hardware for the customer-

Lenovo https://datacentersupport.lenovo.com/us/en/
IBM    https://www.ibm.com/support/home/warranty-lookup
Cisco  call or email tac@cisco.com - may need customer’s CCO username
Dell     https://www.dell.com/support/home/us/en/19/Products/?app=warranty
 
> Call the manufacturer’s support line to open a case.
> HPE can call Dell directly.
> The other manufacturers want to hear directly from the customer.
 
Dell     https://www.dell.com/support/home/us/en/19/Products/?app=warranty

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Lenovo    https://datacentersupport.lenovo.com/us/en/SupportPhoneList
> US: 800-426-7378 / Opt-1/ Opt-3/ Opt-2/
=> Will need the 4-Character Machine Type:
> For Customers where the system is outside the USA:
=> Support Phone List
.==> Data Center Products-Technical Support
.==> Hardware and Software Support
.==> Toll Free: 03705-500-900
.==> Tel: +44 3705 500 900 /??Opt-1??/ Opt-2-DataCenter Cust/Opt-1-Lenovo Server
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IBM    all numbers listed at http://www.ibm.com/planetwide
            US:  +1 800-426-7378
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Cisco or email => tac@cisco.com - May need customer's CCO user-name
> All numbers listed at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
            US/Canada: +1 800-553-2447
            Problem / SN / Conrract if sw
            Create a proflie
            Cway.cisco.com\sncheck\
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VMware 312-340-2895
Toll Free : 0800-328-1935
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+========================================================+
4. Only Dell has OEM support.
Contact Dell OEM Support (SimpliVity)
Dell    US: +1 866-292-3355     PIN: 11888 / Option: 1 [Servers]
            EMEA: +353 1 27 95 021
            APJ: 1 800-285-1653 (Within USA) / +1 800 395 7933 (Toll Free from within that Region)
                    +81 44 556 4152 (Outside APJ)
                    +
             (India) +91 80 250 68032 / 9am – 6pm India Time
             Dell Support Singapore: +65 1 800 280 3355 /
            (Malaysia) +60 4 607 33 80 Warranty / Japanese English
            (Malaysia) +60 1 800 88 0438  Enterprise Pro / Japanese English
            (Australia) +61  1 300 662 370 Enterprise Pro
            (New Zealand) +64 0800 603 355 Enterprise Pro
            Service Tag Number:
            Serial Number:
            Onsite Tech Required:
Dell Service Tag Look up: http://www.dell.com/support/home/us/en/4
When asked what OEM = SimpliVity
=> KDB: Support.dell.com
 
> HPE can call Dell with the typical required customer information. Their support group will work with the customer directly to deliver service.
    a. Manufacturer’s serial number and model of the failed unit
    b. Technical support log (TSR)
    c. Customer contact (name, phone numbers, email) and maybe site contact
    d. Location of equipment for dispatch or shipping address for CSR
    e. Scheduling (SBD, NBD) and customer availability


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