Recently, I have had some legagy support questions come up. I hope this information clarifies on how we handle other vendors hardware for the customer-
Lenovo https://datacentersupport.lenovo.com/us/en/
IBM https://www.ibm.com/support/home/warranty-lookup
Cisco call or email tac@cisco.com - may need customer’s CCO username
Dell https://www.dell.com/support/home/us/en/19/Products/?app=warranty
> Call the manufacturer’s support line to open a case.
> HPE can call Dell directly.
> The other manufacturers want to hear directly from the customer.
Dell https://www.dell.com/support/home/us/en/19/Products/?app=warranty
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Lenovo https://datacentersupport.lenovo.com/us/en/SupportPhoneList
> US: 800-426-7378 / Opt-1/ Opt-3/ Opt-2/
=> Will need the 4-Character Machine Type:
> For Customers where the system is outside the USA:
=> Support Phone List
.==> Data Center Products-Technical Support
.==> Hardware and Software Support
.==> Toll Free: 03705-500-900
.==> Tel: +44 3705 500 900 /??Opt-1??/ Opt-2-DataCenter Cust/Opt-1-Lenovo Server
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IBM all numbers listed at http://www.ibm.com/planetwide
US: +1 800-426-7378
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Cisco or email => tac@cisco.com - May need customer's CCO user-name
> All numbers listed at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
US/Canada: +1 800-553-2447
Problem / SN / Conrract if sw
Create a proflie
Cway.cisco.com\sncheck\
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VMware 312-340-2895
Toll Free : 0800-328-1935
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> HPE can call Dell with the typical required customer information. Their support group will work with the customer directly to deliver service.
a. Manufacturer’s serial number and model of the failed unit
b. Technical support log (TSR)
c. Customer contact (name, phone numbers, email) and maybe site contact
d. Location of equipment for dispatch or shipping address for CSR
e. Scheduling (SBD, NBD) and customer availability
While I work for HPE, any personal opinions expressed are mine, and not official statements on behalf of HPE.