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Re: Re-download SimpliVity plug-in 3.7.9 with expired service agreement?

 
Occasional Advisor

Re-download SimpliVity plug-in 3.7.9 with expired service agreement?

We're running Simplivity version 3.7.9.  I'm going to attempt to upgrade our VCSA from 6.5 to a supported version of 6.7.  My understanding is that the upgrade process creates a new instance of VCSA and copies everything over.  If I'm reading everything correctly the  SimpliVity plug-in should also transfer over and just work (is that correct?).  I'd like to have a copy of the HPE SimpliVity plug-in installer if for some reason something goes wrong I and I need to reinstall it on the new VCSA.  How do I download the SimpliVity plug-in if my Service Agreement has expired?  Is it possible to copy the installer from the original VCSA?

3 REPLIES 3
Advisor

Re: Re-download SimpliVity plug-in 3.7.9 with expired service agreement?

Hi Adidasnmotion,

I would imagine even if your support contract has expired you would have access to installs up until that expired?

Can you login to https://myenterpriselicense.hpe.com/cwp-ui/auth/login and then nav to https://myenterpriselicense.hpe.com/cwp-ui/software-updates and see if you have anything SimpliVity.

Good luck

Occasional Advisor

Re: Re-download SimpliVity plug-in 3.7.9 with expired service agreement?

When I login at the first link and then go to the second link this is what I see which is weird because we had a support contract for several years.Screen Shot 2020-12-11 at 3.16.14 PM.png

HPE Pro

Re: Re-download SimpliVity plug-in 3.7.9 with expired service agreement?

Hi  @adidasnmotion ,

Hope my message finds you well!

Here is the support page for myenterpriselicense portal, https://myenterpriselicense.hpe.com/cwp-ui/contact-us You could contact them to resolve this issue.

Alternatively, submit the ticket here: https://support.hpe.com/hpesc/public/usageSupport/ , select the topic as "Contracts and warranties"

Regards,

Mohsina

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