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09-20-2013 12:08 AM
09-20-2013 12:08 AM
E00060100 EID_LATENCY_STATUS_EXCESSIVE
I get a critical message from a P4300 storage:
Event : E00060100 EID_LATENCY_STATUS_EXCESSIVE
Severity : Critical
Component : SAN/iQ
Object Type : Storage Server
Object Name : <storage name>
Management Group : <management group name>
Cluster : <cluster name>
IP/Hostname : <host name>
Date and Time : 09/19/2013 21:11:23 GMT
User : System
Message : The storage system '<storage name>', in cluster '<cluster name>', latency = 65.832, which exceeds 60.000.
I opened the link but I get a message saying that "No documents were found for your search. - You searched for documents matching "E00060100".
What is the best way to troubleshoot the problem?
Where can I locate documentation to troubleshoot the problem?
Regards
marius
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09-20-2013 05:46 AM
09-20-2013 05:46 AM
Re: E00060100 EID_LATENCY_STATUS_EXCESSIVE
yea... the support links are a joke. I"m amazed they haven't been fixed or removed since they haven't worked since I started using the systems in v8.5
If this is happening on just one node and not system-wide, I would run the hardware scan through CMC to see if there is a problem. Could be a bad disk or two in a node or some other pending hardware issue. After that, do a cable test from the switches to the node w/ the problem to see if there is a problem there and check the switch for packet errors and port utilization if you can.
After that, its a call to support... you pay for a support contract for a reason :) use it.