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P4530 SNMP - Terminating SNMP agent, logging out from storage units

L.G. Wieberdink
Occasional Contributor

P4530 SNMP - Terminating SNMP agent, logging out from storage units

LS,

Just finished configuring new 2-node P4530 cluster, including SNMP. We have been using Cacti (for performance purposes) on other Lefthand hardware, like P4500G2, DL320s and even VSA clusters using different versions of SAN/iQ.

The P4530 cluster is in a dedicated Management Group using LefthandOS 10.5.

Problem can easily be reproduced by running the following command from a unix system and have the CMC opened concurrently.

 

#  snmpwalk -v 2c -m all -c public <ip-address>   .1.3.6.1.4.1.9804.3.1.1.2.1

 

The SNMP agent will be terminated and you are kicked out from the storage units. The command ends with Error in packet. Reason: Unknown error.

This happens while the information of the P420i storage controller is accessed.

 

Anyone else experiencing this problem as well?

 

 

gertw
9 REPLIES
Penguin1222
Occasional Visitor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

We have the same problem with P4330 monitored by cacti , we can monitor the cluster level but not the node level. 

 

If we try to query the nodes directly the snmp daemon die 

 

 

sbpdieck
Visitor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hi Gert,

 

I am have the same issue on 4530 systems. Did you open a case with HP ? Or where you able to solve this yourself ?

 

Regards Cees

L.G. Wieberdink
Occasional Contributor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hello Cees,

I opened a case at HP about 5 weeks ago and spoke with an engineer about.

He was able to reproduce the problem by accessing the storage unit via a

backdoor mechanism. Using this method he was able to become root user

on the unit, where he issued the snmpwalk command. The command indeed

terminated with an error and we were kicked out off the Management Group.

He promised me to escalate this to Engrg.

I will check later on this weekend to see if there is any progress.

We saw this the first time when we used Cacti to produce performance reports.

-gw

 

gertw
cw-sbp
Visitor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hi Gert,

 

Interesting because HP told me there is no other customer with the same issue.

At the moment the case we have open is being escalated.

 

Regards Cees



 

 



L.G. Wieberdink
Occasional Contributor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hello Cees,

Just to inform you that our Case progress report says that they elevated our problem to Level 3 and that we will be contacted by HP lateron today. Our case # is 4645495160

rgds

gertw
cw-sbp
Visitor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hi Gert,

 

The case we have open is:  4645575924.

 

Regards Cees

                         

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hi,

For P4000 SAN solutions querries you can also visit the HP Guided troubleshooting tree.

 

Below is the link for HPGT:

 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-905&h_lang=en&h_cc=us&h_product=304617&h_audience=smb&h_client=s-h-e010-1&h_audiencerestrict=true&lang=en&cc=us

 

I work for HP

Regards,

PS
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cw-sbp
Visitor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Hi Prakasjh,

 

Thx for the url.

 

In the mean time HP confirmed that it is a bug and the our case is now under investigation of L4 (R&D) but no timeframe nor indication yet when a fix will be available

 

Regards Cees

L.G. Wieberdink
Occasional Contributor

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Got estimation yesterday that final patch will be released mid-September.

rgds,

 

gertw