404 error when running any HP IMC reports

[jp1997]

Good morning

I am recieving a 404 error when attempting to run any report in HP IMC. I have checked the imcforeground.log which has thrown back this log but I'm not sure what it means

 2021-11-12 10:33:27 [ERROR] [http-nio-8080-exec-22] [org.apache.catalina.core.StandardWrapperValve::invoke] Servlet.service() for servlet [com.imc.jsp.reportpage.viewReport_jsp] in context with path [/rpt] threw exception [java.lang.NoClassDefFoundError: sun/misc/BASE64Encoder] with root cause
java.lang.NoClassDefFoundError: sun/misc/BASE64Encoder
at com.businessobjects.report.web.b.a.a(SourceFile:3074)
at com.businessobjects.report.web.b.a.ak(SourceFile:2627)
at com.businessobjects.report.web.b.a.if(SourceFile:1948)
at com.businessobjects.report.web.b.a.a(SourceFile:1759)
at com.businessobjects.report.web.a.t.if(SourceFile:335)
at com.businessobjects.report.web.e.int(SourceFile:380)
at com.businessobjects.report.web.e.a(SourceFile:211)
at com.businessobjects.report.web.e.a(SourceFile:135)
at com.crystaldecisions.report.web.ServerControl.a(SourceFile:607)
at com.crystaldecisions.report.web.ServerControl.processHttpRequest(SourceFile:342)
at com.imc.jsp.reportpage.viewReport_jsp._jspService(viewReport_jsp.java:167)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1137)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1780)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1739)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)

[jguse]

Hello,

Can you share some more information about the issue - when did it start, and what IMC version are you running? Are you running V1 or V2 reports? Keep in mind that on the newer IMC versions, V1 reports are legacy and only the V2 reports should be used.

[jp1997 · Accepted solution]

Apologies, I have just seen the V2 template tab. I have tried the same report from there and it is working fine

Thank you very much for your help