Device Registration Fails

[PhilUK]

Hi,

I'm trying to use the Device Registration feature in IMC.  I have confiurged the email and password in the settings, added the devices but when I click OK the message Failed to Register Device(s) is shown.

I have seen a previous post where someone has suggested using the incorrect password and then the correct one but this did not resolve my issue.

Can anyone help with this?  I'm on IMC E0506.

Thanks

[khaldeman]

I'm having the same issue.  I double checked and changed my HPE password.  Is that not the correct login to use?

Currently running version iMC PLAT v7.3 (E0506) Standard - Windows

[mschreiner]

Hello,

this is a known issue.

The reason why Device registration and Liveupdate is not working is that the certificate has changed

please open a case with HPE to get the new certificate

best regards

[PhilUK]

Will do, thanks for the heads up.

[shidal]

Adding to the conversation... I also had an outdated certificate... requesting a new one from support solved the problem.

[Phil ODowd]

Just to confirm, I logged a call with support and they provided a new cert to copy to the server.

Thanks for the advice.