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11-05-2020 10:36 AM
11-05-2020 10:36 AM
Dear friends,
My company's HP IMC has lost all graphics informations, i checked the SNMP configuration and everything is ok and I deleted all monitors and no information is being displayed.
I believe it is something related to the database.
Has anyone experienced this problem? How can I solve ? Where can I find the logs for an analysis
Images:
https://drive.google.com/file/d/1QXMIRf00bEjQBbSxT4WT4hmPsdRXT12c/view?usp=sharing
https://drive.google.com/file/d/1WRNu1OC2-o3MWII6Uca9eMAOEWGwtuaq/view?usp=sharing
Solved! Go to Solution.
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11-09-2020 01:22 AM
11-09-2020 01:22 AM
Re: HP IMC - NO DATA Display
Hello,
What iMC and DB version are you running here?
What do you mean with deleting all the monitors? You could try deleting and re-adding one of your devices to iMC, which would re-apply the default monitoring (CPU, Memory, Response Time, Unreachability). Then wait about 10-15min for some data to appear. Does that help?
On the server side you want to make sure your "imcperfdm" process is running (DMA Process tab), as this controls the performance monitoring.
Justin
Working @ HPE

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11-09-2020 06:23 AM
11-09-2020 06:23 AM
Re: HP IMC - NO DATA Display
Hi,
I believe you have discovered the problem
my IMC has set for summer time and the server is configured with an NTP server.
It is taking a gap of time + 1 Hrs and I believe this is influencing.
Unfortunately the IMC platform does not have a time zone setting to correct this.
The server hours is correct
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11-10-2020 03:35 AM
11-10-2020 03:35 AM
SolutionHello,
That seems odd... iMC doesn't have time settings because it uses the time provided by the server it's installed on. So whatever the time is on the Windows/Linux server would be used as IMC's system time.
Justin
Working @ HPE

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11-10-2020 06:29 AM
11-10-2020 06:29 AM
Re: HP IMC - NO DATA Display
Problem solved
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