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HP Unknown Switches

John Anvari

HP Unknown Switches

I am new to this so please bare with me. I have IMC 7.0 standard. I have a new j9850a 5400Rzl2 switch that IMC sees as a "HP unknown switches". When I click on it all the info is there except the device model. Which is unknown. all the other stuff like sysoid, system description etc is all filled out. How do I get the Device model fixed. thanks.

Occasional Contributor

Re: HP Unknown Switches

Not sure if this is the same issue i have had but i have had to ensure SNMP and SSH\Telnet is enabled on the device and configured correctly within IMC for this to work.

I have then also had to define a custom device model within the application for onces that it does genuinely not know about using the oid


Frequent Advisor

Re: HP Unknown Switches


IMC 7.0 is quite old and went to the market before the zl2 switches were released.

I would recommend to upgrade your IMC to get your switches fully recognized.

I know it is easier to say than to do, but this is the strategy of IMC lab to extend the support of new devices.




Honored Contributor

Re: HP Unknown Switches

Upgrading is the better long-term thing to do, but you can add the Device Series/Model definitions to IMC to get it to display the right model. Same procedure as here - go to the "Add the Device Series/Model" section