HP Unknown Switches

[John Anvari]

I am new to this so please bare with me. I have IMC 7.0 standard. I have a new j9850a 5400Rzl2 switch that IMC sees as a "HP unknown switches". When I click on it all the info is there except the device model. Which is unknown. all the other stuff like sysoid, system description etc is all filled out. How do I get the Device model fixed. thanks.

[SKBC]

Not sure if this is the same issue i have had but i have had to ensure SNMP and SSH\Telnet is enabled on the device and configured correctly within IMC for this to work.

I have then also had to define a custom device model within the application for onces that it does genuinely not know about using the oid

[RPapaux]

Hi,

IMC 7.0 is quite old and went to the market before the zl2 switches were released.

I would recommend to upgrade your IMC to get your switches fully recognized.

I know it is easier to say than to do, but this is the strategy of IMC lab to extend the support of new devices.

BR

Ray

[LindsayHill]

Upgrading is the better long-term thing to do, but you can add the Device Series/Model definitions to IMC to get it to display the right model. Same procedure as here https://lkhill.com/help-imc-doesnt-support-my-new-cisco-switch/ - go to the "Add the Device Series/Model" section

[node808]

Using current iMC PLAT 7.3 (E0605H05) and the JL384A and JL385A show up as HP Unknown Switches, but everything else about those switches is populated with the correct information.