HPE IMC 7.3 File not found when printing report

[Kraftberg]

Hello,

when I try to export/print a report based on the template "Unused Interfaces Report V2" I'm getting the a file not found error. I don't have this problem with other reports.

[DLowery]

What version of IMC 7.3 are you using?  Are you able to export port to CSV or other than PDF format? 

There is a fix for PDF format being released in release IMC Platform E0605 P06 expected mid-October. 

[leandromarcal]

I got the exact same problem here. Cannot generate any report that uses pdf.

[Kraftberg]

I have E0605 H05

[DLowery]

Hi Kraftberg,

I did more testing and am getting the following error;

This site can’t be reached

The webpage at http://10.1.1.1:8080/rptviewer/servlets/reportexport?jr_ctxid=1539184669857&type=pdf&pageType=1  might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE

c:\imc\client\log\imcforeground_2018-10-09.log;

 2018-10-09 13:36:12 [ERROR] [http-nio-8080-exec-9] [com.imc.rptviewer.servlet.CustomReportExportServlet::service] exporter exportReport error

net.sf.jasperreports.engine.JRRuntimeException: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.

at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2301)

at net.sf.jasperreports.engine.export.JRPdfExporter.getChunk(JRPdfExporter.java:2069)

at com.imc.rptviewer.exporter.CustomJRPdfExporter.getChunk(CustomJRPdfExporter.java:100)

.

.

at java.lang.Thread.run(Thread.java:745)

Caused by: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.

at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)

at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)

at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)

at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2290)

... 32 more

I am testing this onIMC 7.3 E0605P04 Win2012 R2 server with local database. 

I have requested a fix for this. 

Is this different than the error you are seeing?   It is not 'File not found'. 

All other Resource Statistic Reports were able to export in PDF format. 

[DLowery]

Hi leandromarcal,

If you are unable to generate ANY report using PDF, it may be a different issue. 

Can you be more specific on version, report and error?  I would like to try to duplicate.

[Kraftberg]

The exact message I've got is:

Fehler: Datei nicht gefunden

Beim Verbinden mit 10.10.222.42:8443 trat ein Fehler auf.

    Bitte überprüfen Sie die Adresse auf Rechtschreib-, Groß-/Kleinschreibungs- oder andere Fehler.
    Bitte überprüfen Sie, ob die Adresse umbenannt, gelöscht oder verschoben wurde.

That's german and means "Error: File not found"

And I've got the same error in the imcforegorund.log:

2018-10-12 11:07:27 [ERROR] [http-nio-8443-exec-19] [com.imc.rptviewer.servlet.CustomReportExportServlet::service] exporter exportReport error
net.sf.jasperreports.engine.JRRuntimeException: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.
    at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2301)
    at net.sf.jasperreports.engine.export.JRPdfExporter.getChunk(JRPdfExporter.java:2069)
    at com.imc.rptviewer.exporter.CustomJRPdfExporter.getChunk(CustomJRPdfExporter.java:100)
    at net.sf.jasperreports.engine.export.JRPdfExporter.getPhrase(JRPdfExporter.java:2038)
    at net.sf.jasperreports.engine.export.SimplePdfTextRenderer.getPhrase(SimplePdfTextRenderer.java:88)
    at net.sf.jasperreports.engine.export.SimplePdfTextRenderer.render(SimplePdfTextRenderer.java:99)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportText(JRPdfExporter.java:2393)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportElements(JRPdfExporter.java:1098)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportPage(JRPdfExporter.java:1057)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportReportToStream(JRPdfExporter.java:921)
    at com.imc.rptviewer.exporter.CustomJRPdfExporter.exportReportToStream(CustomJRPdfExporter.java:77)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportReport(JRPdfExporter.java:538)
    at com.imc.rptviewer.servlet.CustomReportExportServlet.service(CustomReportExportServlet.java:344)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
Caused by: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.
    at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
    at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
    at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
    at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2290)
    ... 32 more
2018-10-12 11:07:27 [ERROR] [http-nio-8443-exec-19] [org.apache.catalina.core.StandardWrapperValve::invoke] Servlet.service() for servlet [ReportExportServlet] in context with path [/rptviewer] threw exception
java.lang.IllegalStateException: getOutputStream() has already been called for this response
    at org.apache.catalina.connector.Response.getWriter(Response.java:662)
    at org.apache.catalina.connector.ResponseFacade.getWriter(ResponseFacade.java:213)
    at com.imc.rptviewer.servlet.CustomReportExportServlet.service(CustomReportExportServlet.java:359)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

[DLowery]

Hello, 

I have received a fix for this issue.  It requires a database change.  It will be released in IMC Platform E0701 scheduled to be available before the end of the year.   If you would like a fix earlier, please open a case and have it elevated to ERT.  

I am an HPE Employee