IMC
cancel
Showing results for 
Search instead for 
Did you mean: 

IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

 
Honored Contributor

IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

Hi! on IMC platform 7.3 E0705P04 I decided to update the NTA/UBA from running E0507 to newer E0509 (E0509 is supported on IMC E0705 and its patches).

As usual - via DMA - I started by stopping IMC services and, once all processes were stopped, I executed the install (upgrade) wizard browsing the folder where I placed the content of the iMC_NTA_7.3_E0509.zip file (I opted for /opt/upgrade/IMC_NTA_7.3_E0509/ path since I have enough room on /opt mountpoint).

During the upgrade procedure I saw an error message about not possible connectivity to various DBs...but I decided to proceed anyway (I felt it was quite strange):

DMA_failed.png

 

Now the NTA is correctly at E0509 (IMC about shows that) even if I'm under the impression that it's not totally OK (see needUpdate below on the About IMC) and if I try to re-install (update) the NTA the IMC correctly says it is all already update at E0509 BUT the IMC has the unbaserver process which don't load and it stays in error (all other processess are correctly loaded and running).

IMC_about.png

 

DMA_deploy_status.png

 

DMA_IMC_processes.png

I have the deploylog log file generated during the process so if someone would chime in and help me to understand what is going on and how to fix that it would be great.

I would also proceed with the update to IMC platform 7.3 E0705P06...but I want to fix this before any other update.

Thanks!

Edit: since I'm not using any NTA feature I decided to undeploy and remove the four involved components (IMC then starts flawlessly without these four ones).

Then I tried to install ex-novo the NTA E0509 but I end always with this:

DMA_deploy_NTA_E0509_exnovo_error.png

 

As usual logs were saved for future references...I'll try to update the IMC platform to E0706 and see if then NTA will install without issues.


I'm not an HPE Employee
Kudos and Accepted Solution banner
5 REPLIES 5
HPE Pro

Re: IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

Hello,

What DB are you running - is it MySQL? Which version exactly?

I'm not aware of any issues with upgrade from NTA E0507->E0509, so while it could be a new bug, it's more likely something caused by the underlying DB connectivity error you saw during the initial upgrade. Have you tested manual connectivity to the database?

Aside from the 'deploy logs', it would be helpful to check the install/upgrade logs found under /etc/iMC-Reserved/log/ folder on Linux. You should be able to find a specific error indicating what is causing the issue in there - check the latest logs from when you attempted to deploy NTA.

Best regards,
Justin

Working @ HPE
Accept or Kudo
Honored Contributor

Re: IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

Hi! yes, let me collect some data.

In the meantime:

[root@hpeimc ~]# mysql -v -u root -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 685
Server version: 5.7.31 MySQL Community Server (GPL)

Copyright (c) 2000, 2020, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Reading history-file /root/.mysql_history
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql>

DMA Environment:

DMA_Environment.png

 


I'm not an HPE Employee
Kudos and Accepted Solution banner
Honored Contributor

Re: IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

I collected all the install and dbresult files under /etc/iMC-Reserved/log folder and looking at the latest one (install) - I think when I tried to install ex-novo the NTA E0509 - apart from initial INFO lines about not finding components:

2020-04-10 16:23:19 [INFO ] [main] [com.h3c.imc.deploy.InstallLauncher::main(88)] Using last installer path: /opt/upgrade/imc-E0705P04/linux/install
2020-04-10 16:23:19 [INFO ] [AWT-EventQueue-0] [com.h3c.imc.deploy.install.wizard.AgreementPanel::getAgreementText(178)] getAgreementText
2020-04-10 16:23:19 [INFO ] [AWT-EventQueue-0] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:19 [INFO ] [AWT-EventQueue-0] [com.h3c.imc.deploy.Util::getCustomStringWithOemInfo(3154)] agreementPanel.fileName has no custom value
2020-04-10 16:23:19 [INFO ] [AWT-EventQueue-0] [com.h3c.imc.deploy.Util::getCustomFolderName(3188)] path:/opt/upgrade/imc-E0705P04/linux/install/components/common/deploy/custom
2020-04-10 16:23:19 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.wizard.InstallFolderChoosePanelDescriptor$ComponentsCheckingWorkingDialog::doWork(1511)] InstallFolderChoosePanelDescriptor doWork start ,progress 10
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.nme.fault
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.nme.fault.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.icc
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.icc.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.dm
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.dm.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.VXLAN
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.VXLAN.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.scc
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.scc.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.vlan
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.vlan.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.vnm
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.vnm.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.seplat
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.seplat.description
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::parseJmxMonitorConfig(654)] Can not find java-monitor configurations in deploy configs, but found in update configs
2020-04-10 16:23:20 [INFO ] [SwingWorker-pool-1-thread-1] [com.h3c.imc.deploy.install.InstallationComponentInfo::resolveResource(437)] ¿ªÊ¼»ñÈ¡%iMC.aclm

Then at the end I see a WARNING:

2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.Util::getCustomStringCfg(3112)] FileNotFound: components/common/deploy/custom/custom.properties
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.dma.DeployManager::registerNewComponent(239)] {id=iMC-NME-PERF, name=iMC Platform - Performance Management, description=Monitors and analyzes network performance., version=7.3-E0705P02, innerVersion=V700R001B06D027SP02, oemVer=iMC PLAT 7.3 (E0705P02), oemSku=, deployedVersion=7.3-E0705;P02, deployedInnerVersion=V700R001B06D027;SP02, state=deployed, supportedLocation=Both, maxDeployCount=1, defaultDeploy=false, deployDesc=, enableDeployExpression=, enableDeployFailMessage=, location=127.0.0.1, dependence={iMC-PLAT=[7.3-E0705+, 7.3-E9999-]}}
2020-04-10 16:24:25 [INFO ] [SwingWorker-pool-1-thread-7] [com.h3c.imc.deploy.dma.DeployManager::saveAllComponentDeployInfo(757)] Save Component Deploy Info OK
2020-04-10 16:24:25 [INFO ] [Thread-1] [com.h3c.imc.deploy.install.wizard.InstallingPanelDescriptor$WorkingThread::run(277)] All components installed
2020-04-10 16:24:25 [INFO ] [Thread-2] [com.h3c.imc.deploy.dma.AgentMessageHandler$1::run(889)] Agent start connect to server
2020-04-10 16:24:25 [INFO ] [ActiveMQ Task-1] [com.h3c.imc.deploy.dma.AgentMessageHandler$1$2::transportResumed(903)] Agent transport resumed
2020-04-10 16:24:25 [INFO ] [ActiveMQ Task-1] [com.h3c.imc.deploy.dma.AgentMessageHandler::connectStateChanged(1058)] Agent-Server connect state changed: Connected
2020-04-10 16:24:25 [INFO ] [ActiveMQ Task-1] [org.apache.activemq.transport.failover.FailoverTransport::doReconnect(1052)] Successfully connected to tcp://localhost:61626
2020-04-10 16:24:25 [INFO ] [Thread-2] [com.h3c.imc.deploy.dma.AgentMessageHandler$1::run(925)] Agent connection started
2020-04-10 16:24:25 [INFO ] [Thread-2] [com.h3c.imc.deploy.dma.AgentMessageHandler::connectStateChanged(1058)] Agent-Server connect state changed: Connected
2020-04-10 16:24:25 [INFO ] [Thread-2] [com.h3c.imc.deploy.dma.AgentMessageHandler$1::run(948)] Create Agent MQ connection completed
2020-04-10 16:24:25 [INFO ] [Thread-1] [com.h3c.imc.deploy.dma.AgentMessageHandler::connectStateChanged(1058)] Agent-Server connect state changed: Disconnected
2020-04-10 16:24:25 [INFO ] [Thread-1] [com.h3c.imc.deploy.install.wizard.InstallingPanelDescriptor$WorkingThread::run(293)] Send components state change notification OK!
2020-04-10 16:24:25 [WARN ] [Thread-1] [com.h3c.imc.deploy.DMALauncher::tryToSendBatchOperCommand(438)] Send "BATCHOPER" command error
java.net.ConnectException: Connection refused (Connection refused)
	at java.base/java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)
	at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)
	at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)
	at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403)
	at java.base/java.net.Socket.connect(Socket.java:591)
	at java.base/java.net.Socket.connect(Socket.java:540)
	at java.base/java.net.Socket.<init>(Socket.java:436)
	at java.base/java.net.Socket.<init>(Socket.java:213)
	at com.h3c.imc.deploy.DMALauncher.tryToSendBatchOperCommand(DMALauncher.java:427)
	at com.h3c.imc.deploy.install.wizard.FinishPanelDescriptor.aboutToHidePanel(FinishPanelDescriptor.java:122)
	at com.h3c.imc.deploy.wizard.Wizard.close(Wizard.java:647)
	at com.h3c.imc.deploy.install.wizard.FinishPanelDescriptor.displayingPanel(FinishPanelDescriptor.java:98)
	at com.h3c.imc.deploy.wizard.Wizard.setCurrentPanel(Wizard.java:546)
	at com.h3c.imc.deploy.install.wizard.InstallingPanelDescriptor$WorkingThread.run(InstallingPanelDescriptor.java:304)
2020-04-10 16:24:25 [INFO ] [Thread-1] [com.h3c.imc.deploy.DMALauncher::launchDMA(256)] strOracleHome: null
2020-04-10 16:24:25 [INFO ] [Thread-1] [com.h3c.imc.deploy.Util::getExecEnvWithDatabaseEnvSet(2105)] getExecEnvWithDatabaseEnvSetMySQL

I'm not an HPE Employee
Kudos and Accepted Solution banner
HPE Pro

Re: IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

Hello,

I don't think that's the error we are looking for, BATCHOPER warning isn't an issue. Was that from an "install" or "upgrade" log? Please also check for "dbresult<timestamp>.txt" files in the same folder, and see if there are any errors in the latest one. These should show you the DB's error message if there was any.

Best regards,
Justin

Working @ HPE
Accept or Kudo
Honored Contributor

Re: IMC 7.3 E0705P04: NTA update from E0507 to E0509, unbaserver unknown error.

Hi @jguse, thank you for your time. The logs came from the latest install_timestamp.txt file.

Since now IMC is running flawlessly with NTA component removed I'm trying to reproduce the deployment of NTA E0509 again collecting all new generated logs.

Steps:

  1. removed the folder /opt/upgrade/IMC_NTA_E0509 used for initial NTA E0507 -> E0509 update attempt.
  2. created a new folder /opt/upgrade/nta-e0509.
  3. unzipped again the iMC_NTA_7.3_E0509.zip into /opt/upgrade/nta-e0509
  4. Linux components of NTA E0509 can now be found on the /opt/upgrade/nta-e0509/NTA/linux/install/components path and are, respectively:
    1. iMC-NBAM
    2. iMC-NBAMServer
    3. iMC-NTAM
    4. iMC-NTAMServer
  5. started DMA on /opt/iMC/deploy (./dma.sh)
  6. stopped IMC (all processes in the localhost were stopped)
  7. select "Install" and filled the components location (see above step 4)
  8. the Installation Wizard starts
  9. I accept the Agreement
  10. after checking the components the wizard asks me to continue. The install location root path will be /opt/iMC and components to be installed are four:
    1. Network Behaviour Analyzer Server (IMC NTA/UBA 7.3 (E0509)) -> about to install
    2. Network Traffic Analyzer Server (IMC NTA 7.3 (E0509)) -> about to install
    3. Network Behaviour Analyzer (IMC NTA/UBA 7.3 (E0509)) -> about to install
    4. Network Traffic Analyzer (IMC NTA 7.3 (E0509)) -> about to install
  11. free disk space (12726028 kBytes) >> required disk space (183012 kBytes)
  12. I select the "Deploy or upgrade at once"
  13. Batch Deploy -> select all four components
  14. Error ("Deployment failed"). Details on /opt/iMC/tmp/deploylog_1597161292952.zip file.
  15. Collected all iMC-Reserved logs generated (two files) plus the deploylog above (and dmalog too).
  16. Batch deploy is interrupted.
  17. Components were left undeployed.
  18. the IMC was started.

I'm not an HPE Employee
Kudos and Accepted Solution banner