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IMC Business Service Performance (BSP)

Occasional Contributor

IMC Business Service Performance (BSP)


Please help me to clarify what Workload, Healt and Availability means in BSP and how they calculated?

Thanks in advance.


Re: IMC Business Service Performance (BSP)


You can find the calculation methods under 'Calculating service scores' from page 3 of the Administration guide.


Workload scores
Factors in workload score calculation include:
 Network devices—Monitor indexes include CPU usage, memory usage, and interface input/output bandwidth usage.
 Hosts—Monitor indexes include CPU usage, physical memory usage, virtual/switch memory usage, and delay.
 Applications—Monitor indexes vary by service application.

Health scores
Factors in health score calculation include:
 Network devices/Hosts/Applications—Alarm level and alarm quantity.
 NQA instances—Network link status, which is obtained from SHM.

Availability scores
Factors in availability score calculation include:
 Network devices—Availability score. If the device is pinged, the availability score for the device is 100. If the device cannot be pinged, the score is 0.
 Hosts/Applications—Availability status, which can be Available, Inaccessible, Unavailable, and Unmanaged


Thank You!
I am an HPE Employee

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