IMC Business Service Performance (BSP)

[yusif1]

Hi,

Please help me to clarify what Workload, Healt and Availability means in BSP and how they calculated?

Thanks in advance.

[rajkumar787]

Hi,

You can find the calculation methods under 'Calculating service scores' from page 3 of the Administration guide.

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=null&docLocale=en_US&docId=emr_na-c05367604&withFrame

Workload scores
Factors in workload score calculation include:
 Network devices—Monitor indexes include CPU usage, memory usage, and interface input/output bandwidth usage.
 Hosts—Monitor indexes include CPU usage, physical memory usage, virtual/switch memory usage, and delay.
 Applications—Monitor indexes vary by service application.

Health scores
Factors in health score calculation include:
 Network devices/Hosts/Applications—Alarm level and alarm quantity.
 NQA instances—Network link status, which is obtained from SHM.

Availability scores
Factors in availability score calculation include:
 Network devices—Availability score. If the device is pinged, the availability score for the device is 100. If the device cannot be pinged, the score is 0.
 Hosts/Applications—Availability status, which can be Available, Inaccessible, Unavailable, and Unmanaged