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03-26-2019 11:46 PM
03-26-2019 11:46 PM
IMC Business Service Performance (BSP)
Hi,
Please help me to clarify what Workload, Healt and Availability means in BSP and how they calculated?
Thanks in advance.
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04-12-2019 06:58 AM
04-12-2019 06:58 AM
Re: IMC Business Service Performance (BSP)
Hi,
You can find the calculation methods under 'Calculating service scores' from page 3 of the Administration guide.
Workload scores
Factors in workload score calculation include:
Network devices—Monitor indexes include CPU usage, memory usage, and interface input/output bandwidth usage.
Hosts—Monitor indexes include CPU usage, physical memory usage, virtual/switch memory usage, and delay.
Applications—Monitor indexes vary by service application.
Health scores
Factors in health score calculation include:
Network devices/Hosts/Applications—Alarm level and alarm quantity.
NQA instances—Network link status, which is obtained from SHM.
Availability scores
Factors in availability score calculation include:
Network devices—Availability score. If the device is pinged, the availability score for the device is 100. If the device cannot be pinged, the score is 0.
Hosts/Applications—Availability status, which can be Available, Inaccessible, Unavailable, and Unmanaged
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