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IMC Failed "Test Mailbox"

 
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novianjp
Occasional Contributor

IMC Failed "Test Mailbox"

Hello..

i'm using IMC 7,2

i want to setup mail server IMC for send alarm notification to my mail account , if i try to use "test Mailbox"  and always failed.  "failed to connect mail server. please check your network connection and mail server configuration and try again". the network connection there's not a problem. ex :

server address : mail.mycompany.com

server port : 465 (for smtp port)

username : mycompany

pass : mycomp

sender's mail address : mail@mycompany.co.id

 

Is there an mail server setting that needs to be set .

4 REPLIES
LindsayHill
Honored Contributor
Solution

Re: IMC Failed "Test Mailbox"

Things to check:

* Are you using SSL? Probably yes, since you're using port 465? Do you have "Requires Security Connection" checked?

* Do you have "Requires Authentication" checked?

* From the IMC server, can you telnet to mail.mycompany.com on port 465?

* What do your email server logs say? (They will log things like failed authentication, etc)

novianjp
Occasional Contributor

Re: IMC Failed "Test Mailbox"

Hi LindsayHill,

For things to check :

* yes, i have checked "Requires Security Connection" on mail server settings.

* Yes i do, i checked "Requires Authentication" too.

* There's a telnet feature on HP IMC ? How to Telnet by using HP IMC ?

 

Thanks

Novian 

LindsayHill
Honored Contributor

Re: IMC Failed "Test Mailbox"


* There's a telnet feature on HP IMC ? How to Telnet by using HP IMC ?

 

 


Use RDP to login to the server. Run telnet from there.

novianjp
Occasional Contributor

Re: IMC Failed "Test Mailbox"

Okey, thank you for your advice...it's useful.

i was to check port server on IMC, evidently it's wrong port server destination.

 

regards,

 

Novian