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IMC - LiveUpdate down?

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racowi
Advisor

IMC - LiveUpdate down?

The LiveUpdate is not working for me from 3 weeks ago. When I click on "Get Update List", I get "No update items found."

This is using Device software update and even in the IMC software update.

Somebody knows?

30 REPLIES
TerjeAFK
Respected Contributor

Re: IMC - LiveUpdate down?

We're having the same problem. I contacted HPE support, and they say that this is a known problem currently being investigated by L3 technicians.

NeilR
Respected Contributor

Re: IMC - LiveUpdate down?

search here by product for downloads

https://h10145.www1.hpe.com/downloads/ProductsList.aspx?lang=&cc=&prodSeriesId=

searching on imc turns up some imc skus branded as Aruba as well as HPE, so looks like imc will get more aruba support...one day.

Also patch came out for Wireless Service Manager to 7.3 (E0505P02) since I noticed the liveupdate has been down

TerjeAFK
Respected Contributor

Re: IMC - LiveUpdate down?

I am curious to see if this will happen. What I have been told by HPE/Aruba the last couple of years at conferences is that IMC will focus on data centre and heterogenous environments, whereas Aruba equipment (wired and wireless) will be managed by Airwave. Maybe the launch of the new 8400 switch has changed their plans?

Lynn-Marie
Neighborhood Admin

Re: IMC - LiveUpdate down?

Hello racowi,

We are working this issue with I.T.. Standby for updates.

Thanks,
Lynn-Marie

dKrausert
Occasional Visitor

Re: IMC - LiveUpdate down?

Hello Lynn-Marie,

still the the same issue here. "No update items found."

When we will be able to update again?

Dirk

ibias
Regular Advisor

Re: IMC - LiveUpdate down?

Hello, this comes from HPE customer support. It is not the solution, it is a workarounf.

As a temporary workaround, you can enable HTTP access instead. To make this work, change the liveupdate properties file and it will use the HTTP URL.
1) Make a copy of c:\program files\imc\client\conf\liveupdate\liveupdate.properties
2) Edit the line for liveupdate; (remove the ‘s’) liveupdate.url =

http://h10145.www1.hpe.com/web/services/pcm3/PcmWebSvc.asmx
3) Then restart IMC
4) Reverse the process when https access is resolved.

TerjeAFK
Respected Contributor

Re: IMC - LiveUpdate down?

Thanks ibias, the workaround works for us.

dKrausert
Occasional Visitor

Re: IMC - LiveUpdate down?

Hello ibias,

thanks a lot! With HTTP liveupdate is working....

 

Nightmin
Occasional Visitor

Re: IMC - LiveUpdate down?

The reason is a ssl misconfiguration on the liveupdate server https://h10145.www1.hpe.com

The server certificate is singed by an intermediate CA: Symantec Class 3 Secure Server SHA256 SSL CA, but the intermediate certificate is not delivered by the server.

So the iMCs java processes can't verify the certificate chain and close the connection without querying for updates.

Lars86
Occasional Advisor

Re: IMC - LiveUpdate down?

Any updates about this problem?

going to try to download now via http

Nightmin
Occasional Visitor

Re: IMC - LiveUpdate down?

They problem still exists...

If youe prefer, or need, to use https, you can add the missing Intermediate CA Certificate to the java keystore wich comes with the IMC.

You can get the Intermediate CA Certificate at https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id=INFO2055

- Just copy the content of the grey box into an file on your IMC, for example to /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem


Then use the java keytool to add the certificate to the IMCs java keystores:

/opt/iMC/common/jre/bin/keytool -keystore /opt/iMC/common/jre/lib/security/cacerts -importcert -alias SymantecClass3SecureServerSHA256SSLCA -file /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem

/opt/iMC/deploy/jdk/jre/bin/keytool -keystore /opt/iMC/deploy/jdk/jre/lib/security/cacerts -importcert -alias SymantecClass3SecureServerSHA256SSLCA -file /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem

The requested keystore password for adding the cert is the default: "changeit"


Pathes are from the linux version, but on windows it should work similar.


Im not sure if it is neccessary to add the cert to both keystores.


After that, liveupdate is woking with the default https adress.

But remember: You have to repeat this, after you update your IMC software, because the keystores will be overwritten.

TerjeAFK
Respected Contributor

Re: IMC - LiveUpdate down?

Is anyone else having problems with IMC LiveUpdate today? I get the list of available software versions, but when I try to download any of them I get the following result:

Failed to connect to proxy or target host.

We are using http for LiveUpdate by the way.

Lars86
Occasional Advisor

Re: IMC - LiveUpdate down?

Here also the same error Failed to connect to proxy or target host. 
Using http live update url 

Any solution??

cdb0788
Occasional Visitor

Re: IMC - LiveUpdate down?

Been having the same issue for the past few days.

cdb0788
Occasional Visitor

Re: IMC - LiveUpdate down?

Just got off the phone with HPE support.  They are aware of LiveUpdate being down.  Not sure of an ETA.  When they give me an article ID, I'll share it.

Sander2
Occasional Visitor

Re: IMC - LiveUpdate down?

Is there any update on this? I'm facing the same issue aswell.

Thanks in advance

GeirTK
Occasional Visitor

Re: IMC - LiveUpdate down?

Hi

Is there any update/solutions on this ?
Just testet download over HTTP with no luck.
 
Regards,
Geir
 

 

Lynn-Marie
Neighborhood Admin

Re: IMC - LiveUpdate down?

Hi Gelr,

There is an IMC platform patch coming at the beginning of March, fixing the last of the issues with LiveUpdate. I know it has been a long and frustrating process, with multiple issues, one after the other. We're almost there...

Sincerely,

Lynn-Marie

SteffenK
Visitor

Re: IMC - LiveUpdate down?

Does that update cover problems with device registrations ass well ?

I've recently added new devices to my environment, but can't register these devices with HP

Lynn-Marie
Neighborhood Admin

Re: IMC - LiveUpdate down?

Hi SteffenK,

Yes, it should. LiveUpdate and Product registration use different methods but the same webservice server.  I will post here when the new patch is available.

Lynn-Marie

Re: IMC - LiveUpdate down?

Is this patch avalible yet? This is the main reason i purchsed the software and now it wont work! 

Lynn-Marie
Neighborhood Admin

Re: IMC - LiveUpdate down?

IT-Support-SRA:

I expect R&D to release the bits today. I hope to have them published publicly by tomorrow. Almost there! This has been a long and frustrating experience, I know. I hope it is soon behind us.

Kind regards,
Lynn-Marie

Re: IMC - LiveUpdate down?

Thats brilliant news! Thank you! 

Will you post a link to the patch for IMC?

Re: IMC - LiveUpdate down?

Hello,

Any update as of yet Lynn?