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IMC background processes fail to startup after installing NTA | Advisory | IMC

 
Brian_Dsouza
HPE Pro

IMC background processes fail to startup after installing NTA | Advisory | IMC

FYI

 

Symptom:

 

You would only see 4 processes in the “process” tab that have started and the rest do not even appear.

Failure to login to IMC web. All the components stay deployed.

 

 

Environment :

 

Subjected issue is a known issue and has not been resolved yet.

This happens usually after IMC NTA is installed on 7.3 E0605 and its patches.

In my case customer was on E0605P06.

 

 

Resolution/Workaround :

 

Below is what was mentioned in the release notes of APM latest version 7.3 (E0501P18)  (https://support.hpe.com/hpsc/doc/public/display?docId=a00050305en_us) :

 

If the IMC platform is upgraded to IMC PLAT 7.3 (E0605) and installed with the NTA component, the

background processes might not be able to start up. To avoid this issue, delete the Chinese characters from the

QvProcessManager.xml file in the \iMC\server\conf directory, and then restart IMC.

 

On checking we found this particular section of the xml file with Chinese charecters :

 

<Process>

      <id>1281</id>

      <Name>imcanalyzerdm.exe</Name>

      <Desc_C>NTA/UBA log analyze process</Desc_C>

      <Desc_zh>NTA/UBA日志分æž?进程</Desc_zh>

      <StartMode>0</StartMode>

      <ManageAttr>2</ManageAttr>

      <Dependent>2</Dependent>

      <Delay>0</Delay>

      <Path>unba/bin</Path>

      <RestartThreshold>30</RestartThreshold>

    </Process>

 

 

Deleting the highlighted and restarting IMC services resolved the issue.

Accept or Kudo