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Problem installation of IMC stuck at Deploying component 'IMC-PLAT'

1605
Occasional Contributor

Problem installation of IMC stuck at Deploying component 'IMC-PLAT'

Hi everybody.

I just tried to install iMC 7.3 on CentOS 7.5

I use the silentinstallationscript found under linux/install/silentinstall.sh. The install.cfg was configured before.

After starting the installation by: sh ./install.sh it quits the job with the error "Deploy 'iMC-PLAT' failed.

The pdf's of HPE where styied by me, especially the one for installing mysql locally.

I doubled checked the root password of the mysql-server for not usable letters and signs.

Here are the information I get by starting the installscript:

Installation information:
    Install source dir: /root/linux/install
    Install destination dir: /opt/iMC
    Locale: Deutsch (Deutschland)
    Install Components: [iMC-PLAT, iMC-GAM, iMC-NME-FAULT, iMC-ICC, iMC-EUPLAT, iMC-NME-PERF, iMC-VLAN, iMC-ACLM, iMC
    Deploy Components: [iMC-PLAT, iMC-GAM, iMC-NME-FAULT, iMC-ICC, iMC-EUPLAT, iMC-NME-PERF, iMC-VLAN, iMC-ACLM, iMC-
    Usable space: 19845 MB
--------------------------------------------------
Installing common components...
Installing component 'iMC-ACLM'...
Installing component 'iMC-DM'...
Installing component 'iMC-EUPLAT'...
Installing component 'iMC-GAM'...
Installing component 'iMC-ICC'...
Installing component 'iMC-NETASSET'...
Installing component 'iMC-NME-FAULT'...
Installing component 'iMC-NME-PERF'...
Installing component 'iMC-PLAT'...
Installing component 'iMC-REPORT'...
Installing component 'iMC-SCC'...
Installing component 'iMC-SEPLAT'...
Installing component 'iMC-SYSLOG'...
Installing component 'iMC-VLAN'...
Installing component 'iMC-VNM'...
Installing component 'iMC-VXLAN'...
All components installed
Deploying component 'iMC-PLAT'...
  Preparing for master...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - server_linux.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - l2topo_server_linux.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_verfunc.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_netconf.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_topoplat.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_usertopo.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_webdm_mibbrowser.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_gencfg.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - imcdm_topopanel_sdk_daily.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - 3rd_license_plat.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_iccconf.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_imcbigscreen.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - imc_datacenter.zip...)...
  Executing com.h3c.imc.deploy.tasks.UnzipFileTask(Unzipping file - client_airwave.zip...)...
  Executing com.h3c.imc.deploy.tasks.BuildDatabaseTask(Building database - server/script_mysql.hz...)...
  Task execute failed
  Master tasks execute failed, please see dmslog.txt on master server.
Deploy 'iMC-PLAT' failed

In the text there is another logfile mentioned: /op/iMC/deply/log/dmslog.txt I copied the last 15 lines of this file:

2018-05-17 16:47:02 [INFO ] [Thread-21] [com.h3c.imc.deploy.dma.DeployManager::a(791)] Component deploy state changed
2018-05-17 16:47:03 [INFO ] [Thread-21] [com.h3c.imc.deploy.dma.MasterMessageHandler::b(169)] [Master] Send Component Deploy Start Response to 127.0.0.1
2018-05-17 16:47:03 [INFO ] [Thread-20] [com.h3c.imc.deploy.dma.monitor.QvMonitor::stopAllProcesses(278)] Stop QV Processes
2018-05-17 16:47:03 [INFO ] [Thread-20] [com.h3c.imc.deploy.dma.monitor.JmxMonitor::stopAllProcesses(215)] Stop all java processes
2018-05-17 16:47:04 [WARN ] [Thread-20] [com.h3c.imc.deploy.dma.monitor.QvMonitor::a(930)] Not connected yet
2018-05-17 16:47:04 [INFO ] [Thread-20] [com.h3c.imc.deploy.dma.SlaveMessageHandler::sendSlaveComponentDeployOrUpdateStartRequest(625)] [Slave] Receive Component Deploy Or Update Start Response
2018-05-17 16:47:04 [INFO ] [Thread-20] [com.h3c.imc.deploy.dma.ServerMessageHandler::i(125)] [Server] Send Component Deploy Or Update Start Response
2018-05-17 16:47:31 [INFO ] [Thread-24] [com.h3c.imc.deploy.dma.ServerMessageHandler::j(125)] [Server] Receive Component Deploy Or Update Complete Request
2018-05-17 16:47:31 [INFO ] [Thread-24] [com.h3c.imc.deploy.dma.SlaveMessageHandler::sendSlaveComponentDeployOrUpdateCompleteRequest(683)] [Slave] Send Component Deploy Or Update Complete Request
2018-05-17 16:47:31 [INFO ] [Thread-25] [com.h3c.imc.deploy.dma.MasterMessageHandler::c(169)] [Master] Receive Component Deploy Complete Request to 127.0.0.1
2018-05-17 16:47:31 [INFO ] [Thread-25] [com.h3c.imc.deploy.dma.DeployManager::saveAllComponentDeployInfo(742)] Save Component Deploy Info OK
2018-05-17 16:47:31 [INFO ] [Thread-25] [com.h3c.imc.deploy.dma.DeployManager::a(791)] Component deploy state changed
2018-05-17 16:47:31 [INFO ] [Thread-25] [com.h3c.imc.deploy.dma.MasterMessageHandler::c(169)] [Master] Send Component Deploy Complete Response to 127.0.0.1
2018-05-17 16:47:31 [INFO ] [Thread-24] [com.h3c.imc.deploy.dma.SlaveMessageHandler::sendSlaveComponentDeployOrUpdateCompleteRequest(693)] [Slave] Receive Component Deploy Or Update Complete Response
2018-05-17 16:47:31 [INFO ] [Thread-24] [com.h3c.imc.deploy.dma.ServerMessageHandler::j(125)] [Server] Send Component Deploy Or Update Complete Response

Is there any better logfile I can get more information?

Maybe anyone can help or give me a hint what the problem is and how I can fix it.

3 REPLIES
1605
Occasional Contributor

Re: Problem installation of IMC stuck at Deploying component 'IMC-PLAT'

The problem might be a missing configuration in mysql.

Connect to mysql by: mysql -u root -p

Enter in following command: set global max_connections=500;

1605
Occasional Contributor

Re: Problem installation of IMC stuck at Deploying component 'IMC-PLAT'

I forgot to mention that this command have to be run under the account you will use for your information. If you use for example "imcDBuser" as the db account for IMC, you have to run it after logging in with this account:

mysql -u imcDBuser -p

alexandr1187
Occasional Visitor

Re: Problem installation of IMC stuck at Deploying component 'IMC-PLAT'

Hi. Check logs in /etc/iMC-Reserved/log/dbresult_XXXXXXXXXXX.log

If you have error :

ERROR 1819 (HY000): Your password does not satisfy the current policy requirements

 delete plugin from mysql

uninstall plugin validate_password;

it help for me.