Real-time location doesn't work with IP query

[Nicolas_Julien]

Hi all,

i've a problem in IMC 7.0 (windows).

When i try to locate a device with his IP address through the "Real-time location", this feature doesn't work. 

It works when i use the mac address to find the device but not with the IP.

Does anyone has an idea about this problem ?

Thx

[LindsayHill]

Is IMC managing the default GW for that client? If yes, what sort of device is it?

IMC needs to be able to get the IP/MAC mapping from somewhere, and it would normally do this from the default GW, by polling its ARP cache. This is obviously not a fool-proof method. It might be that IMC can get the MAC from the CAM table of the switch the device is attached to, but doesn't have an IP->MAC mapping from any other device.

[Nicolas_Julien]

Hi Lindsay,

thank you for your reply.

Actually, the gateway of the devices isn't managed by the IMC. I will try to manage it and retry the locator.

Regards,