my 3 hp switches have a status of unknown

[TGuadagno]

hi, i just installed imc 7.3  I have (2) 5412zlv1 and (1) 5406zl switches all on 16.02 firmware.  i have configured snmp and ssh on them and have discovered them in imc.  i did an access check on the 3 switches and they come up 'consistent' for both ssh and snmp.

however

all 3 switch come up as status unknown.  here is a picture of the details of one, as you can see, it seems to be reading snmp information

why is the status unknown? 

thanks for your help

[ibias]

Did you check an click on the right side in Device Detail View on unmanage and then manage again? Did you change the SNMP communities in the meantime?

[TGuadagno]

hi, just tried your suggestion to unmanage and then manage them.  did not help, they went from unmanaged state to unknown state.  the snmp strings have not changed and i did a 'check access settings' on them and both ssh and snmp show ok.

any other suggestions?  i really appreciate it, this is frustrating.

[TGuadagno]

btw, is there a log that might point me in the direction of a solution?

[ibias]

I'm not sure, but could be, the software on the switches is a little bit old. make if possible an update to the newest available and then try again.

[ibias]

What does the log you suggest?

[TGuadagno]

hi, all 3 switches are currently running 16.02.014.   i just checked and current it 16.02.021.  i don't consider that very old.  i am planning to upgade anyway, but not for a while.  it doesn't seem like that would be the issue. 

[MarkBarrettCA]

Hey TGuadagno, did you ever get this resolved? I'm having the same problem.

Thanks,
Mark

[mschrein2]

Hello Mark,

maybe the snmp timeout parameters are set to low

you could verify this with a wireshark trace  

or you can simply try to set it to a higher value (for exampe to 60 seconds for a test)

to change this, go to the device detail page of one of the switches

there: Configure => Modify SNMP Settings => set Timeout to 60 seconds (press ok) and sync the device