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3502 unable to transfer calls

Occasional Visitor

3502 unable to transfer calls

Hello all,


I am using a 3com 3502 phone and I am having trouble transferring phone calls using my call buttons... When I press Transfer>>the call button of desired extension>>Transfer... All it says is that it is an invalid extension yet when I type the same extension in it transfers no problem... 


Please Assist

Frequent Visitor

Re: 3502 unable to transfer calls

Hi Comster,


Its a bit difficult to respond given the little information provided. You may want to take a look at the following is that may affect the ability to transfer a call:


1. COS - if trunk to trunk is blacklisted then transfer function wont work