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09-20-2013 06:25 AM
09-20-2013 06:25 AM
Cannot select on called Auto Attendant
When an external number is called that has an Auto Attendant, the user of a 35XX series phone cannot select any of the options using numbers. The same number is called from a cell phone or a phone at another location and the selections do work. I have looked at the VCX 200 settings as well as the V7111 8-Port FXO settings and cannot find anything wrong that could cause this to happen. The settings were compared to another of the sites using the same VCX/FXO that are configured exactly the same and these worked. Does anyone have any suggestions?
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09-20-2013 11:38 AM
09-20-2013 11:38 AM
Re: Cannot select on called Auto Attendant
There could be an issue where DTMF tones are not making it all the way to UMS.
You should turn on UMS logging to see if the tones are arriving.
Here's how to turn on the UMS logging:
cd /opt/3com/VCX/UMS/app/remoteCli/bin
./remoteCli ums
config sipc logi=true
config cbilog loga=true
exit
The capture logs will be in
/opt/3com/VCX/UMS/app/logs
They are:
ums_cbipi.log
ums_sippi1.log
Then turn off UMS logging by changing true to false in the above statements.
Depending on your version of VCX, the log files might be in a different place.
You can always do this:
cd /opt/3com/VCX/UMS/app
find . -name ums_cbipi.log