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3C10406A Cordless Phone issue

domgad
Frequent Visitor

3C10406A Cordless Phone issue

Hi, I'm having some problems with the wireless phone. When we try to use it the phone says Acquiring Link but after a couple of seconds it says no service. Here is some info I get from NBX NetSet

 

Error Count: 0
Error Code: 0xFFFF
Performance Data:
0075 0000 0000 0000 0000
0000 0000 0000 0000 0000
0000 0000 0000 0000 0000
0000 0000 0000 0000 0000
0000 0000 FFFF 0000 0000
0000 3214 0001 0000 0000
0000 AAAA
Debug Data:
0028 010F 0000 0000 0000
0000 0000 EA00 EA00 7110
AAAA AAAA AAAA AAAA 0000
0000
Actor Data:
State:Idle;Msg:deviceStatus;Po
rt(Id): pDeviceInterface(0);

 

 

Any ideas ?

Thanks

7 REPLIES
merlin215
Valued Contributor

Re: 3C10406A Cordless Phone issue

Sound slike the base is not talking to the unit .

What type of system ?

What version of code ?

Was the unit working and stopped or is this a new install ?

Need some background

domgad
Frequent Visitor

Re: 3C10406A Cordless Phone issue

everything runs on 3com NBX v3000 with version R5_0_6.

The unit was working properly before we moved it. 

 

 

 

merlin215
Valued Contributor

Re: 3C10406A Cordless Phone issue

Hmmm....

 

5.0.6 ? VERY old code . I would suggest that you upgrade to at least R5.0.31 as there is no charge for this code .

 

I would remove the tel and rediscover it . It really sounds like the unit cannot find the NBX .

domgad
Frequent Visitor

Re: 3C10406A Cordless Phone issue

Ok thanks i'll try that. And i'll try to upgrade also.

 

 

merlin215
Valued Contributor

Re: 3C10406A Cordless Phone issue

Hate to have  do something non productive , but  the upgrade is a must for the unit . Removing and re adding is another step . Possible unit gone bad but after these , it should tell us .

domgad
Frequent Visitor

Re: 3C10406A Cordless Phone issue

Hi, tried all of your suggestions and it doesn't seem to work. Should I consider the phone dead ? Are these phones still available ? 

 

merlin215
Valued Contributor

Re: 3C10406A Cordless Phone issue

So :

1. upgrade to R5.0.31 code

2. Try to rediscover the tel

3. make sure enough devices / licenses are available

4. Tel is on the same switch as the NBX

5. Check the NBoss log ( event logs ) and see if you see the mac address for the device .

6. Auto discovery is on

7. unplug the NBX and put it into a hub then plug the tel into the same hub

 

 

Thats all I can think of off the top . If these are done then yes I would say its a bad tel . If the device is under a contract then you can get a replacement . I would assume we are still RMA'ing these units as well .

800 876-3266 and ask one of the Customer Care Group  experts .