- Community Home
- >
- Networking
- >
- Legacy
- >
- IP Telephony - NBX
- >
- Re: ACD R6_5_22 P05 -- Agents getting logged out
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-25-2011 02:10 PM - edited 03-25-2011 02:23 PM
03-25-2011 02:10 PM - edited 03-25-2011 02:23 PM
ACD R6_5_22 P05 -- Agents getting logged out
Anyone heard of this?
Agent suddenly not getting calls, looks down to discover his ACD Group Login key has gone out. Logs back in and it happens again about 3 hours later. We have the auto-logout agent on no-answer option active, but this is an experienced agent who swears that he didn't miss a call either time.
We just upgraded this client to R6_5_22 P05 (all latest patches) last night and got this new symptom reported twice in the last 8 hours.
They had run R6_0_63 for 3 weeks with no such issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2011 11:24 AM
03-28-2011 11:24 AM
Re: ACD R6_5_22 P05 -- Agents getting logged out
Try removing the auto feature and see if it still occurs ,. I believe you in that it may be the auto log in feature . If it is then we would need some logs and traces to review and see why the system is logging the agent out .
I assume they are in the correct groups and not moved in and out of groups via a supervisor ? ? You have to log an agent out of the group in order to make them members of another group .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-28-2011 03:13 PM
04-28-2011 03:13 PM
Re: ACD R6_5_22 P05 -- Agents getting logged out
DId you check in the ACD for logoff agent that misses a call?