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ATA shows unknown status. Help troubleshoot

mohamed.sabbah
Frequent Advisor

ATA shows unknown status. Help troubleshoot

We got one ATA from our customer reported not to work. We plugged it to our network, and the Ethernet is UP, but there is no sign of NBX detecting it!

The only thing we could do is connect a serial cable to it and capture the messages coming during the power on startup. Is there any suggestion for troubleshooting before opening an RMA?

10 REPLIES
DanCarroll
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

Do you have auto discover on for ATA's?
mohamed.sabbah
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

Yes, I enabled auto discovery for ATA, but no success. Also, I assumed that once the ATA will be powered, there will be some traffic flowing out of it to the network, so I accessed the switch to see if any packets are going out of the ATA towards the network, I searched for the ATA mac-address on the LAN switch to which it was connected (display mac-address interface e 1/0/20), and the result came (no mac-address found on interface e 1/0/20). Is this normal?

bosoxfan_1
Super Advisor

Re: ATA shows unknown status. Help troubleshoot

yes, if the ATA is trying to be discovered you would see broadcast packets coming out the ATA

Try connecting a console to the ATA and do

an nbxEEpromClear.... this will clear any settings and set it back to factory defaults... This is for a 3c10400B ATA unit only.

mohamed.sabbah
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

The ATA is already 3C10400B. I have opened Hyperterminal serial connection to the ATA to clear the EEPROM, but it looks like the boot process is not getting to the point where it accepts this command. I have captured the output from ATA serial port during the boot process. I interrupted the boot and I had access to the following set of commands:

reboot version info fa

mi mu fi duplex

printenv setenv unsetenv defragenv

fmt boot dm DM

oclk help ls df

cp cat rm tftp

config_phone set_ip set_tftp_ser_ip set_subnet_mask

set_mac set_boot set_gateway_ip ip

ti sm mac bp gw net



Then I continued the boot process but the ATA never accepts the nbxEEpromClear command. (it did not echo anything I type even)

bosoxfan_1
Super Advisor

Re: ATA shows unknown status. Help troubleshoot

could you provide the boot up sequence? I want to see where it left off.. thanx

mohamed.sabbah
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

Minimal POST completed... Success.

Last reset cause: Software reset (memory controller also reset)



PSPBoot1.2 rev: 1.2.0.3

(c) Copyright 2002-2004 Texas Instruments, Inc. All Rights Reserved.

3COM Revision: 2.0 (for Skylark )



Press ESC for monitor... 3 3 2 1



(memsize = 0x1000000 = 16777216, _MemSize = 0x1000000 = 16777216)





***** It's ok to load the code through VisionClick *****



(psbl)

The checksums matched for OPER image

The checksums matched for Golden image

The checksums matched for Bootloader image

Loading the OPER image to SDRAM ... ld_image(, , -1340931840)



Launching GZipped ROM image at 0xb0130100, len=731560=0xb29a8

pnum=0, p_type=1, count=1, offset=0

- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - - \ \ | | / / .- \ \ | | / / - .

Read 1975540 (=0x1e24f4) bytes from image.

ELF header information:

ELF Endian : big

ELF machine : MIPS

File fmt ver : 1

File header sz: 52

Entry point : 0x94020000

CPU Flags : 0x10001001

PH file offset: 0x34

PH entry size : 32

PH entry count: 1

SH file offset: 0x1e242c

SH entry size : 40

SH entry count: 5

SH str tbl idx: 4

Dump of all program headers:



Type of entry: 1

File Offset : 0x00000060 Vir address : 0x94020000

Phy address : 0x94020000 File size : 0x001e23a0

Mem size : 0x0041a420 Attr flags : 0x00000007

Alignment : 0x00000010

PASSED



Booting...

0x94dffe00 (tRootTask): logging started to /tyCo/0 , queue size 50

0x94dffe00 (tRootTask): before usrNetInit()

Target Name: vxTarget

ipAttach: Can't attach unknown device esw (unit 3).

0x94dffe00 (tRootTask): canLogThisMsg(): Logger not initialized

0x94dffe00 (tRootTask): telnetdInit: SUCCESS!!

0x94dffe00 (tRootTask): telnetdParserSet: argument = 0x9415E280 (f=0) &tPC=0x941D59D4, &tPF=0x941D59CC

0x94dffe00 (tRootTask): telnetdStart: ERROR telnetdServerSock < 0, errno=35=0x23

0x94dffe00 (tRootTask): telnetdStart: socket created, for IPv4

0x94dffe00 (tRootTask): telnetdStart: SUCCESS!! telnetdTaskID=0x94D5D340

0x94dffe00 (tRootTask): after usrNetInit()

0x94dffe00 (tRootTask): before symTblCreate()

0x94dffe00 (tRootTask): Adding 5619 symbols for standalone.

0x94dffe00 (tRootTask): sysSymTbl complete.

0x94dffe00 (tRootTask): before wdbConfig()

0x94dffe00 (tRootTask): after wdbConfig()





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]]]]]]]]]]]]]]]]]]]]]]]]]]]]] Development System

]]]]]]]]]]]]]]]]]]]]]]]]]]]]

]]]]]]]]]]]]]]]]]]]]]]]]]]] VxWorks version 5.5.1

]]]]]]]]]]]]]]]]]]]]]]]]]] KERNEL: WIND version 2.6

]]]]]]]]]]]]]]]]]]]]]]]]] Copyright Wind River Systems, Inc., 1984-2003



CPU: TI TNETV1050 Communication Processor

. Processor #0.

Memory Size: 0xe00000. BSP version 4.6/2.13.

WDB Comm Type: WDB_COMM_NETWORK

WDB: Ready.



-> ESWITCH Bootline NULL

Found esw3 interface. Attaching IP stack to it.





++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++



PSP4.6V running on TNETV1050SDB Software Design Board.

Release : Base PSP-V

mohamed.sabbah
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

In my previous post I have included the full output of our ATA booting process. After that it freezes and does not accept any input neither does it give any output

bosoxfan_1
Super Advisor

Re: ATA shows unknown status. Help troubleshoot

sorry, that ATA is dead.. looks like the flash is gone.Only thing to do is RMA the unit.

mohamed.sabbah
Frequent Advisor

Re: ATA shows unknown status. Help troubleshoot

Thanks!

Regarding that nbxEEpromClear command, where did you read about it? Is there a reference manual for NBX Terminal CLI that can be used when connecting via serial console to ATA, Attendant Console, or even the NBX itself? Where to get such a reference guide (if any exists)?

bosoxfan_1
Super Advisor

Re: ATA shows unknown status. Help troubleshoot

Sorry, there is no reference guide for CLI commands. Some of them are quite dangerous and could just make the unit/card dead so that is why they are not advertised.