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11-11-2009 11:37 AM
11-11-2009 11:37 AM
Button Mapping - Pickup Extension
Newbie trying to understand button mappings. We have two people in the same room... call them admin1 & admin2. Inbound callers who press zero for the office rings at admin1. Great, but when admin1 steps out, and the admin1 phone rings, admin2 would like to push a button and pick up the call. I have tried "Bridged Extensions" & "Pickup Ext." Neither seem to do what I had in mind, i.e. pickup the other admin's extension.
Maybe I am not doing it right. On Admin2's button I add "Bridged Extension" and enter admin1's ext (100). On the Device configuration panel when I push the "Bridged Extension" button the list comes up empty.
I tried pickup Extension (added the other admin's ext.) with same result. After applying the buttons, they do not seem to have any effect.
I would like this to work if another extension dials admin1, also.
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11-11-2009 12:19 PM
11-11-2009 12:19 PM
Re: Button Mapping - Pickup Extension
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02-26-2010 11:40 PM
02-26-2010 11:40 PM
Re: Button Mapping - Pickup Extension
Seems as though it would be easier, if you would just put the 2 of them into a Pickup Group of their own (perhaps Pickup Group 501, for instance); then under button mappings, map a button on each of their phones, as PG501.
That way when a call rings for either of them, the other would just press the mapped 'PG501' button, and be able to pick up that call
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03-01-2010 07:52 AM
03-01-2010 07:52 AM
Re: Button Mapping - Pickup Extension
R4.1.77 is a very old version of code . A lot of features for button mappings were fixed in later releases . I would suggest a review of the release notes as well in R4.3 and R5.0 code(s) .
This message was edited by merlin on 3-1-10 @ 8:17 AM
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03-08-2010 11:16 AM
03-08-2010 11:16 AM
Re: Button Mapping - Pickup Extension
I found this thread just when I needed it. I add my two phone extensions to pickup group 509. I then mapped a button to pg509 for the users telephone group. I had a user call the first telephones extension and I was able to pick up the call on the second telephone. However the second telephone in the group did not ring. Ring is set to yes on the button mapping screen. Is there anything else I should look at? I am using 6.5.22.
Thanks,