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тАО09-30-2009 05:30 AM
тАО09-30-2009 05:30 AM
CDR XML file
I have come across odd CDR records inside these XML files, that I can not explain.
My findings about these strange records is that they all have the following parameters:
====
B3.P5=TERM
B4.P5=TERM
B3.P11=B4.P1=1100 (User extension)
B4.P11=009xxxxx (International number)
====
In normal CDR records, the first party role (B3.P5) is ORIG, while the second party role (B4.P5) is TERM. In the odd CDR records, as you can see that both B3.P5 as well as B4.P5 are TERM! How can both the parties be terminating (TERM)?
Can this be a bug? NBX is V3001R, Software= 6.0.63
I can not upgrade to 6.5 currently.
This message was edited by mohamed.sabbah on 10-1-09 @ 6:21 AM
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тАО10-01-2009 06:12 AM
тАО10-01-2009 06:12 AM
Re: CDR XML file
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тАО10-01-2009 07:29 AM
тАО10-01-2009 07:29 AM
Re: CDR XML file
XML Tag Name Acronym
Date B0
CallNo B1
CallType B2
Party1 B3
Party2 B4
Party3 B5
Party4 B6
StartTime B7
CallAnsweredTime B8
Duration B9
Notes B10
Cos B11
AuthCode B12
CallComplete B13
GlobalCallId B14
HG B16
CosExt B17
ID P1
Name P2
Dept P3
DeviceType P4
PartyType P5
CallPrivacy P6
PreviousCallId P7
AccountCode P8
AccountName P9
DialedDigits P10
CallerId P11
Facd A
Fmwb M
Fwp W
Fmct P15
Fea P16
EntryTime A1
DNIS A2
ACDName A3
ACDExt A4
EntryCode A5
ExitTime A6
ExitCode A7
TransferExt A8
AgentName A9
TermTime A10
ShiftId A11
CallINACDExtCount A12
ACDCallForwardReason A13
TalkTime A14
MonitorTime M1
WhisperTime M2
BargedInTime M3
InvokedExtension M4
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тАО05-07-2012 01:12 PM
тАО05-07-2012 01:12 PM
Re: CDR XML file
Straight from the help file:
Call Report Fields
Report Column Name
Description
Date
The day on which the call was made.
Call #
The call sequence number. Reset every day.
Global Call Id
Call Id generated by the server application.
Call Type
The type of call. OUT=outgoing, IN=incoming, INT= Internal. Note: the raw data is represented as 0 for internal, 1 for outgoing, and 2 for incoming.
Start Time
The starting time for the call.
Answered Time
The time when the call was answered.
Duration
The duration of the call in seconds.
Complete
Indicates whether the call was answered. 0 = No. 1 = Yes. (0 appears if the call is forwarded)
Notes
Indicates whether the call terminated to the Auto Attendant (AA) or Voice Mail (VM).
CoS
Call Class of Service (CoS) is displayed.
CoS Override Ext
The extension of the resulting party after the CoS Override feature is used.
Hunt Group
The Hunt Group number (if the call terminated in a hunt group).
Route Point Ext.
The extension of the route point.
Authentication
Not currently used.
P1
The details for the first party in the call.
P2
The details for the second party in the call.
P3
The details for the third party in the call.
P4
The details for the fourth party in the call.
ID
The partyтАЩs extension.
Name
The partyтАЩs name.
Type
This identifies whether the party is Orig/Term 1- Orig and 0 - Term
Dept
The partyтАЩs department.
Device Type
The type of partyтАЩs device. Possible values are:
TLIM
T1
Terminal (phone)
Call Group
Hunt Group
Voicemail
WAV
Account Code
The account code associated with the call, if entered.
Account Name
The account name associated with the call, if entered.
Caller ID
The Caller Id on an incoming call.
Dial Digit
The dialed digits on an outgoing call.
Call Privacy
This field is present when the call privacy is enabled for that user. It has a value of 0 for disabled and 1 for enabled.
Prvs Call Id
The Global Call Id of the previous call from where the party merged in. Used in case of Transfer/Conference.
ACD Name
The name of the current ACD.
ACD Ext
The name of the current ACD extension.
DNIS
The in-caller dialed digits.
Transfer Ext
The actual extension the call is transferred to:
HG, AA, EXT, ACDEXT, PSTN, VM.
Agent Name
If the call is answered by the agent, the name of the agent.
Talk Time
After agent pick-up, calculate the talk time until the agent / incaller hangs up.
Entry Code
The code that identifies where a call originated:
"HG"/"ACD" (from another Hunt Group or ACD)
"AA " (from an auto-attendant)
"EXT" (from internal (non ACD) extension)
"PSTN" (from an external number)
Exit Code
Code that tells how a call was handled:
"HG" or ACD to another hunt group or ACD
"AA" to an auto-attendant
"EXT" to internal (non ACD) extension
"PSTN" to an external number
"VM" to Voice Mail Extension
"HU" incaller hung up
"ANS" call answered
Entry Time
The time at which the call entered the given hunt group.
Exit Time
The time at which the call is transferred to the agent or transferred to another ACD queue, VM or AA. The difference between the Entry and Exit stamps represent the hold time in the queue.
Term Time
The time at which the call is either hung up by the in-caller while in queue, after speaking to an agent, when transferred to AA or VM, or forwarded to another ACD or Hunt Group.
Call INACD Ext.
The number of calls in the queue for the ACD group at this point in time.
Shift ID
Uniquely identifies an ACD shift.
Domain Name
The domain name to which the monitored user belongs.
Invoking Ext.
The extension from which supervisory monitoring (Monitor, Whisper, or Barge-In) was invoked.
Invoked Ext.
The extension of the user on which the supervisor has invoked any of the Monitor, Whisper, or Barge-In features.
Invocation
The duration that the Monitor, Whisper, or Barge-in was active.
Monitor Time
The time stamp of the last time that Monitor was invoked.
Whisper Time
The time stamp of the last time that Whisper was invoked.
Note: When a WhisperPage attempt is declined by the listener before the speaker is connected (by pressing DND or hanging up), the record is logged in CDR. The invoking and invoked extensions are recorded with a call duration of "0." The timestamp for when the WhisperPage attempt was started is set to "12:00:00am."
Bargedin Time
The time stamp of the last time that Barge-In was invoked.
Malicious
This XML tag contains the MCT feature data if it exists. Not currently used.
Emergency
This XML tag contains the MCT feature data if it exists. Not currently used.
Call Forward
This field indicates how the incoming call was handled by the ACD group:
None: indicates that the call was picked up.
Automatic: indicates that the call timed out and was sent to the groupтАЩs call coverage.
Manual: indicates that the call was responded to by a group member using an In-Queue Digit.
Close: indicates that the ACD group was closed when the call came in.