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CallPark

flsj4845
Occasional Visitor

CallPark

We have two V3001 systems in different locations (A and B). When transferring a call from A to B, B used to be able to park the call on their system. Now when they park, the call is dropped. We have not made any changes to either system. Any ideas?

3 REPLIES
merlin_1
Super Advisor

Re: CallPark

Instersting , but it sounds like something occurred . If thats the case then try a reboot of both NBX'es but I suspect something else is going on . Unless the tables were modified then I would also need to know the error that occurs in the window of the display of the tel . Park extensions are a member of table 2 . Check Table 2 and make sure all of the Park extensions are members of this table as well .

What type of platform and code running ? Also what type of tels fail ?

3100 3101 3102 3103 ?



does this occur in both directions ?



Site A to Site B no park ?

Site B to Site A no park ?

This message was edited by merlin on 10-5-09 @ 3:21 PM
flsj4845
Occasional Visitor

Re: CallPark

Already tried reboot - did not fix.

No error message. When B tries to pickup, the call info is displayed, then the call is dropped.

They are members of table 2 (Incoming DID and Auto Attendant).

Phones are 3102 and B to A works.

Not sure what you mean "What type of platform and code running?"

Thanks... FG

merlin_1
Super Advisor

Re: CallPark

What version of NBX code ?



So when Site B answers the Park by dialing the Park extension , the call drops ?



When did this start occurring ?



Any router or switch changes on the network ?



I have not heard of that one but it seems strange .....

This message was edited by merlin on 10-6-09 @ 3:42 PM