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Cant delete User - V3001 and V3000

mbarnett112477
Frequent Advisor

Cant delete User - V3001 and V3000

6_5_22 Native NBX Mode

 

I have ext 3000 (no associated Telephone or Hunt Group) and cant remove that corrupt extension. Bot systems haveteh same database, exporting the database users and removing the ext doesnt help in either box. Changing the ext doesnt help. If I try to remove the user I lose access to teh GUI. There has to be a way to remove ext 3000, this database has 200 users, 15 VTLs, major dial plan work and lots of other stuff. Rebuilding teh database from scratch is not an option. The V3000 is my test box, teh V3001 is the primary box at HQ.

 

I have 10 V3000 or V3001 systems across thecountry and one n Panama. I use my WAN to make free calls between locations. Panama hops off when calling US 1 + LD numbers. I just installed the latest patches from 10-20-2010.

Michael J Barnett

Telecom/Network Manager

Influent Inc

Dublin Oh 43017
5 REPLIES
merlin215
Valued Contributor

Re: Cant delete User - V3001 and V3000

So you are running 6.5.22 code with patch P03 ?

How many total extensions ? User/tels ?

If you go into modify ext's and try to change the ext number , what error do you get ?

what do you get when you try to delete it ?

What happens when you remoe the telephone only  , then try to remove the user ?

mbarnett112477
Frequent Advisor

Re: Cant delete User - V3001 and V3000

So you are running 6.5.22 code with patch P03 ?

 

Patch is not installed

 

How many total extensions ? User/tels ?

 

170 ext/165 phones

 

If you go into modify ext's and try to change the ext number , what error do you get ?

I can modify the ext and change it to any ext I wish. That works

 

what do you get when you try to delete it ?

Nothing, SYstem gives no message, no warning. It just freezes. Cant access with reboot

What happens when you remoe the telephone only  , then try to remove the user ?

Telephone has been removed for months. Ext remains.

Michael J Barnett

Telecom/Network Manager

Influent Inc

Dublin Oh 43017
merlin215
Valued Contributor

Re: Cant delete User - V3001 and V3000

So, you change the extension , then try to delete it and the system freezes .

 Hmm.. I assume if you change it back the same thing ?

 

Can you open a case ? would be intersting to get the DB and check it out .

 

Open a case and we can take a look for you .

defiantely some sort of corruption or issue

 

 

mbarnett112477
Frequent Advisor

Re: Can't delete User - V3001 and V3000

I cant open a case, thats another issue.

 

I havebeen trying to buy a support contract since the merger, no luck so far. I have two different companies talking to HP with no luck thus far.

 

Yes I can change the ext to anything, system still freezes when I delete.

Michael J Barnett

Telecom/Network Manager

Influent Inc

Dublin Oh 43017
merlin215
Valued Contributor

Re: Can't delete User - V3001 and V3000

I would suggest 2 options for now :

 

1. Leave it in place and use another extension

2. Purge the database and rebuild it .

 

Unfortunatly not the greatest of options as It would be another option to give us the db and take a look but we need a case with that .