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04-29-2009 03:47 PM
04-29-2009 03:47 PM
Dial plan- hunt group issue..
I have the following dial plan entry:
TableEntry Create 1 49 1015 4 4 Internal 0 11
Table Create 2 Incoming 4 Digit DID and Auto At
/ Id Entry Digits Min Max Class Prio Route
/ -- ----- ------------ --- --- ------------- ---- -----
TableEntry Create 2 9 1015 4 4 Internal 0 11
Table Create 3 Least Cost Routing
/////////////////////////////////////////////////////////////////////////////////
/ Routes
/////////////////////////////////////////////////////////////////////////////////
/ Route Description
/ ----- -----------
DestinationRoute Create 11 Felix Routing
/ Route Entry DestinationExtension
/ ----- ----- --------------------
DestinationRouteEntry Create 11 1 4004
What is supposed to happen is someone from an internal extension dials 1015 it is supposed to ring Hunt Group 4004, which should ring one phone 4 times and then go to the voicemail of extension 1015. What IS happening is it is going straight to voicemail.
If you dial the HG extension 4004, it rings 4 times like it is supposed to and then goes right to voicemail of extension 1015, like it is supposed to.
Dial plan tests all work properly(see below);
Translation and Routing verification tool
Pretranslator: no pretranslator specified for this device
Translator: Internal 4 Digit Extensions (1)
Matching digit pattern: 1015 from entry 49
Call class: Internal
Route: Felix Routing (11)
Routing:
Digits provided to router: 1015
Route Entry Matched: RouteId=11 EntryId=1
Free device is 4004 Hunt Group
Digits to outpulse on terminating device: 1015
Confused..???
Mike Blank
LeBlanc Communications
This message was edited by MBlank on 4-29-09 @ 3:49 PM
LeBlanc Communications
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04-30-2009 07:05 AM
04-30-2009 07:05 AM
Re: Dial plan- hunt group issue..
sounds like a routing issue maybe .....
Is 1015 a phantom number or a real user ?
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04-30-2009 07:08 AM
04-30-2009 07:08 AM
Re: Dial plan- hunt group issue..
I have had them dial 1015 internally and it goes right to voicemail . 1015 is a phantom mailbox.
Thats because there is no mac address associated with the device .
Why don't you send it to the hunt group and use hunt group coverage to send it to voicemail for the hunt group and set 1015 as the coverage point as a phantom ? Works here !
Also what version of code are you running ?
This message was edited by merlin on 4-30-09 @ 7:22 AM
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04-30-2009 08:13 AM
04-30-2009 08:13 AM
Re: Dial plan- hunt group issue..
If you look at my original message it shows you the dial plan entries that show you that if you dial 1015 internally OR from an auto attendant that it gets replaced by the hunt group 4004. Also, at the bottom of my email it shows you the dial plan test, which works properly. Also, at the top of my email it says NBX V3000 running R6_0_63... :)
Mike Blank
LeBlanc Communications
LeBlanc Communications
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04-30-2009 09:57 AM
04-30-2009 09:57 AM
Re: Dial plan- hunt group issue..
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04-30-2009 09:58 AM
04-30-2009 09:58 AM
Re: Dial plan- hunt group issue..
I thinks this is happening bacause of the memebership of the phone is not on table 1 nor table 2, check dialplan > table > membership: table 1 and 2
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05-01-2009 08:25 AM
05-01-2009 08:25 AM
Re: Dial plan- hunt group issue..
Mike Blank
LeBlanc Communications
LeBlanc Communications
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05-01-2009 12:17 PM
05-01-2009 12:17 PM
Re: Dial plan- hunt group issue..
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05-04-2009 11:46 AM
05-04-2009 11:46 AM
Re: Dial plan- hunt group issue..
Mike Blank
LeBlanc Communications
This message was edited by MBlank on 5-4-09 @ 5:10 PM
LeBlanc Communications
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05-07-2009 09:58 AM
05-07-2009 09:58 AM