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Disabling Auto Relocate

spiro514
Occasional Advisor

Disabling Auto Relocate

how can this be accomplished
14 REPLIES
merlin_1
Super Advisor

Re: Disabling Auto Relocate

The tel will reboot to the settings that the tel booted up and discovered . Are you saying that you want to change the extension on the tel ?

spiro514
Occasional Advisor

Re: Disabling Auto Relocate

Yes, The user wants to change phones, but not extensions.
merlin_1
Super Advisor

Re: Disabling Auto Relocate

Change the extension in user settings from the current mac address to the new one . Very simple to do . You can boot up the tel then change the extension number after the tel is up and running and it takes effect immediately .



Go to netset tab to it / user settings and select the current extension . Make sure to write down the current mac address on the tels old and the new one . Disassociate the current tel from its mac ( set it to none ) then do the same on the other tel . Once done , then re assign the extension numbers to the correct mac address .



spiro514
Occasional Advisor

Re: Disabling Auto Relocate

The trouble I have is "setting it to none." How do I disassociate the extension from the MAC?



I greatly appreciate your help here.

merlin_1
Super Advisor

Re: Disabling Auto Relocate

User Config/users / select your user and it will bring you to a screen that shows the info I described . Check none on the box and it will seperate the user form the tel . Follow the steps outlined previously and re associate the user(s) to the correct telephone mac address . The Mac address will start with 00:e0:0bb and will be on the bottom of the tel . After you select none , the user will have no tel associated with it . Find the mac address of the tel you wish to change and back up one screen and select that user and associate it with the correct Mac address . This is tying the user with the Mac address ( telephone )

This message was edited by merlin on 3-5-09 @ 12:33 PM
spiro514
Occasional Advisor

Re: Disabling Auto Relocate

I guess the trouble is I do not see the "none" selection. Is it possible this is something blocked to the "administrator" user?

I have Add, Modify, Remove, and User Settings as choices. If I choose remove, it will remove their mailbox as well (I think) Is this the way to do it?

merlin_1
Super Advisor

Re: Disabling Auto Relocate

What version of code ?





spiro514
Occasional Advisor

Re: Disabling Auto Relocate

R5_0_31

merlin_1
Super Advisor

Re: Disabling Auto Relocate

go to the user tab select the user to modify first , and select modify .

This message was edited by merlin on 3-5-09 @ 2:36 PM
spiro514
Occasional Advisor

Re: Disabling Auto Relocate

??

merlin_1
Super Advisor

Re: Disabling Auto Relocate

From our Knowledgebase documentation :



How to change users and telephones



Log in and select tab to it icon

this will put you into the main tab to it page

select the user button on bottom left of tabs

highlite user 3000 and click modify

The extension number will be up on the left hand side of the page . ADO NOT CHANGE THE USER NUMBER !

In the middle of the page will be a listing of all mac addresses

find the telephone number of user in the list - say user 3000 = telephone 3000

it will have a mac addres sstarting with 00:e0:bb: and write it down - very important !

at the top of the page select none ( small circle - check it ) .

click apply .You have removed user 3000 from tel 3000





Now say ext 3001 is what you want to assign 3000 to .



Go back to the main tab to it page

go to user tab again

Select user 3001 in the screen and Modify

You are now in User 3001

find the Mac address for ext 3001

write it down

now select at the top of the page none and click apply .



You have just removed tel 3001 from user 3001



Both Tels Mac addresses should have no users assigned to them at this time

( A user but no telephone associated with the user )





Go back to tab to it

Select users

Select 3000 and modify

it should be showing none as the tel

find the mac address for 3001 written down on the above steps

highlite it and click apply

go back to the main tab to it screen

go to users

selct 3001 and click modify

Find the mac address for the old 3000

select it then click apply .



You have now switched extensions 3000 and 3001

spiro514
Occasional Advisor

Re: Disabling Auto Relocate

The process seems simple enough Your direction is quite clear, however I do not have that little check spot for "none". I am only able to modify the user name, title, location etc.



Thanks for your patience.
alexb_1
Advisor

Re: Disabling Auto Relocate

under all the name and profile information there is a table with all the active/registered devices on the system. The first "device" in that table is NONE.

spiro514
Occasional Advisor

Re: Disabling Auto Relocate

And all was once again right - Amen



Thank you all for the assist!