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Error code

Gabor
Occasional Advisor

Error code

Hi,

 

Some of my phones has an error code: 0x3018. Restart does not resolve th problem. What does it mean?

 

(V3000, 6.5.22)

 

Thx!

14 REPLIES
merlin215
Valued Contributor

Re: Error code

Good Morning

 

What is occurring ?

 Are the tels not booting ?

Not connecting ?

 

A blank error code like that needs a little more information for a problem description .  we have a list of them but they cojuld be associated with known issues or other error codes / problems

 

If you could please tell us what the situation is along with any other helpful info and we may be able to assist !

 

Thanks Gabor

Gabor
Occasional Advisor

Re: Error code

Hello Merlin!

 

The affected phones are members of pickup groups. Phones work fine, but in some cases the pick up is unsuccesful, the contact is lost. The original dialed phones are affected with the error code. (nbx works in sip mode)

 

Thank You!

merlin215
Valued Contributor

Re: Error code

So all tels work ok , its just that when you use call pick up

 

when you initiate call pick up , the caller never gets connected or the call drops ?

 

Say I am sitting at my desk and my neighbors tel rings and I push a button or dial feature and a code ?

bosoxfan
Trusted Contributor

Re: Error code

3018 equates to "IPC_WRITE_MSG_Q_FULL "... so something is filling the message queue on the phone. This is an internal queue. .what kind of phones???

Gabor
Occasional Advisor

Re: Error code

when you initiate call pick up , the caller never gets connected or the call drops ? - never connected

 

Say I am sitting at my desk and my neighbors tel rings and I push a button or dial feature and a code ? -push a precobfigured button

Gabor
Occasional Advisor

Re: Error code

3101 Basic speaker and 3102 phones
merlin215
Valued Contributor

Re: Error code

Hmmm ..

 

How long ago did this start occurring ?

 

Maybe a reboot wil clear the issue , and see if it comes back ? Have not heard that one before .

 

You can also try to  use another call Pick up group and see if that works . The more I think about this , also , check your groups and members and make sure they are set up correctly as well , IE : all tels in correct groups , You can even add in ALL devices for a test and then sort them later if it work s.

bosoxfan
Trusted Contributor

Re: Error code

The only way to get to the bottom of this is a network trace of the event from the phone.. the problem as you stated is that it is not the same phone all the time!..

When you say a "restart" does not solve the problem, you mean a restart of the phone? how about

a hard reboot of the phone? unplugging and plugging in again

Gabor
Occasional Advisor

Re: Error code

Ok, testing...

Gabor
Occasional Advisor

Re: Error code

"You can also try to  use another call Pick up group and see if that works"  It seems to have been good!

Gabor
Occasional Advisor

Re: Error code

The same error code is on. Again.

merlin215
Valued Contributor

Re: Error code

The same error code on the same group ?

What about the new group ?

 

Your msg is a bit confusing , can you clarify please ? Thanks

bgabor
Occasional Advisor

Re: Error code

Finally, I turned off snmp, and the V3000 works fine.

merlin215
Valued Contributor

Re: Error code

Boy thats interesting ...

SNMP causes the Call Pick up group to fail ?

I assume you shut it off on the NBX ?

What version of code as I amy be abvle to do a quick test back here ....