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01-24-2011 06:21 AM
01-24-2011 06:21 AM
Hi I am having an issue where the CDR folder is missing from the Root of the Drive on the phone system
When I ftp in I cannot see the directory is there a way to create it as I cannot create the directory on FTP.
Regards
Stephen
Solved! Go to Solution.
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01-24-2011 06:40 AM - edited 01-24-2011 06:41 AM
01-24-2011 06:40 AM - edited 01-24-2011 06:41 AM
Re: Error on the CDR Folder
FTP into the NBX and check the cdr folder to see what is in there ( By date )
use something like ws_ftp or filezilla
user : administrator
pwd : You nbx password
I use ws_ftp and set the account ype as a passport160
The cdr direcftory should have files for every day of CDR .
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01-24-2011 09:08 AM
01-24-2011 09:08 AM
Re: Error on the CDR Folder
Did that but there is no CDR folder on the root of the phone system.
also on the root you can see there is no CDR folder
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01-24-2011 10:12 AM
01-24-2011 10:12 AM
Re: Error on the CDR Folder
Do you have CDR enabled in netset ? Does not look like you are writing to the disk .
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01-24-2011 02:00 PM
01-24-2011 02:00 PM
Re: Error on the CDR Folder
Yep its set
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01-25-2011 06:35 AM - edited 01-25-2011 06:36 AM
01-25-2011 06:35 AM - edited 01-25-2011 06:36 AM
Re: Error on the CDR Folder
That is definately not right . Did someone delete this folder ? Never saw that in 10 years .
I guess you can try the most obvious first :
recreate a cdr folder on the htfs0 partion .
Next lets see if the data is beingi written to it after a couple of minutes / hours , you should see a file in there with todays date created .
Reboot the NBX if you can as well .
worst case is to re install the code but I don't think we need to go there yet , at least .
lets try this first ...
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01-25-2011 06:45 AM
01-25-2011 06:45 AM
Re: Error on the CDR Folder
It will not create the folder using FTP
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01-25-2011 06:53 AM - edited 01-25-2011 06:55 AM
01-25-2011 06:53 AM - edited 01-25-2011 06:55 AM
Re: Error on the CDR Folder
Hmm ... Maybe worse than I thought . What error does it give you on your ftp creation ?
User permission ?
Unable to create ?
Need more info .......
You can re install the code ,,,,
Back up your db ,
Reboot to another NBX cod eon your NBX
remove the current code
re install the NBX code .
Restore your db
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01-25-2011 10:07 AM
01-25-2011 10:07 AM
Re: Error on the CDR Folder
Sorry,
It telling me that the command is not know when I try to create the folder, and will not allow me to create it in firezilla or ws-ftp-lite.
Regards
Stephen
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01-25-2011 11:16 AM
01-25-2011 11:16 AM
Re: Error on the CDR Folder
OK , it will noT allow you to do this as it fails here too . My Bad
You will prob have to reload the nbx code per suggested above as this directory should be there .