IP Telephony - NBX
cancel
Showing results for 
Search instead for 
Did you mean: 

Evening Greeting

DataSource
Advisor

Evening Greeting

Hello All,



On an NBX 100 I have a situation where at 5:00 all the DIDs start going to the Evening greeting. We want to have all the DIDs ring through to the extensions at all times. Is it as simple an unchecking the Eveneing Greeting box?

3 REPLIES
merlin_1
Super Advisor

Re: Evening Greeting

Not that simple



How are the calls routed to the nite time greeting ? Timed routes or open closed hours ? You would need to check and see how the callers are routed to the internal location .



Are they using :



timed routes

destination routes

or

pretranslators



to route the clal now , do you know ? Post up the dial plan on this site if necessary .

This message was edited by merlin on 6-11-09 @ 8:13 AM
DataSource
Advisor

Re: Evening Greeting

Here is the dial plan:



/////////////////////////////////////////////////////////////////////////////////

/

/ NBX Dial Plan Configuration File

/ Generated from machine 10.39.0.200 owned by

/ Generated on SUN MAY 17 21:45:45 2009

/

/////////////////////////////////////////////////////////////////////////////////



/ First, delete all existing dialplan information



Table Delete *

DestinationRoute Delete *

TimedRoute Delete *

PreTranslator Delete *



/ Now, create all dialplan information



/////////////////////////////////////////////////////////////////////////////////

/ Settings. Note: ACD ranges included in HuntGroup category.

/////////////////////////////////////////////////////////////////////////////////



ExtensionLength 4

ExtensionRange Telephone 3400 4949

ExtensionRange Park 6001 6009

ExtensionRange AutoAttendant 5500 5599

ExtensionRange HuntGroup 4950 4999

ExtensionRange External 6000 7999

/////////////////////////////////////////////////////////////////////////////////

/ The ExtensionRange External Setting MUST include the Park range.

/ If the Call Park range is outside of the ExtensionRange External,

/ the Call Park feature will not work.

/////////////////////////////////////////////////////////////////////////////////

ExternalSettings 9 7500 500



/////////////////////////////////////////////////////////////////////////////////

/ Dial Plan Tables

/////////////////////////////////////////////////////////////////////////////////



Table Create 1 Internal 4 Digit Extensions

/ Id Entry Digits Min Max Class Prio Route

/ -- ----- ------------ --- --- ------------- ---- -----

TableEntry Create 1 1 0 1 1 Internal 0 4

TableEntry Create 1 2 1 4 4 Internal 0 0

TableEntry Create 1 3 2 4 4 Internal 0 0

TableEntry Create 1 4 3 4 4 Internal 0 0

TableEntry Create 1 5 4 4 4 Internal 0 0

TableEntry Create 1 6 5 4 4 Internal 0 3

TableEntry Create 1 7 55 4 4 Internal 0 3

TableEntry Create 1 8 6 4 4 Internal 0 0

TableEntry Create 1 9 7 4 4 Diagnostics 0 0

TableEntry Create 1 10 9 11 11 Local 0 1

TableEntry Create 1 11 90 2 64 Operator 0 1

TableEntry Create 1 12 901 4 64 International 0 1

TableEntry Create 1 13 91 9 12 LongDistance 0 1

TableEntry Create 1 20 9101 9 64 AlternateLong 0 1

TableEntry Create 1 21 911 3 3 Emergency 0 2

TableEntry Create 1 22 91800 12 12 TollFree 0 1

TableEntry Create 1 23 91888 12 12 TollFree 0 1

TableEntry Create 1 24 91877 12 12 TollFree 0 1

TableEntry Create 1 25 91900 12 12 Toll 0 1

TableEntry Create 1 26 91976 12 12 Toll 0 1

TableEntry Create 1 27 9911 4 4 Emergency 0 1

TableEntry Create 1 28 9411 4 4 Operator 0 1

TableEntry Create 1 29 9* 4 4 COCode 0 1

TableEntry Create 1 30 8 11 11 Local 0 8

TableEntry Create 1 31 80 2 64 Operator 0 8

TableEntry Create 1 32 801 4 64 International 0 8

TableEntry Create 1 33 81 9 12 LongDistance 0 8

TableEntry Create 1 34 8101 9 64 AlternateLong 0 8

TableEntry Create 1 35 81800 12 12 TollFree 0 8

TableEntry Create 1 36 81888 12 12 TollFree 0 8

TableEntry Create 1 37 81877 12 12 TollFree 0 8

TableEntry Create 1 38 81900 12 12 Toll 0 8

TableEntry Create 1 39 81976 12 12 Toll 0 8

TableEntry Create 1 40 8911 4 4 Emergency 0 8

TableEntry Create 1 41 8411 4 4 Operator 0 8

TableEntry Create 1 42 8* 4 4 COCode 0 8

TableEntry Create 1 43 4000 4 4 Internal 0 20

TableEntry Create 1 44 4001 4 4 Internal 0 21

TableEntry Create 1 45 404 10 10 Local 0 2

TableEntry Create 1 46 678 10 10 Local 0 2

TableEntry Create 1 47 770 10 10 Local 0 2

TableEntry Create 1 48 91478 9 12 LongDistance 0 1



Table Create 2 Incoming 4 Digit DID and Auto At

/ Id Entry Digits Min Max Class Prio Route

/ -- ----- ------------ --- --- ------------- ---- -----

TableEntry Create 2 1 0 1 1 Internal 0 4

TableEntry Create 2 2 1 4 4 Internal 0 0

TableEntry Create 2 3 2 4 4 Internal 0 0

TableEntry Create 2 4 3 4 4 Internal 0 0

TableEntry Create 2 5 4 4 4 Internal 0 0

TableEntry Create 2 6 5 4 4 Internal 0 3

TableEntry Create 2 7 55 4 4 Internal 0 3

TableEntry Create 2 8 4000 4 4 Internal 0 20

TableEntry Create 2 9 4001 4 4 Internal 0 21

TableEntry Create 2 10 554 4 4 Internal 0 0



Table Create 3 Least Cost Routing



/////////////////////////////////////////////////////////////////////////////////

/ Routes

/////////////////////////////////////////////////////////////////////////////////



/ Route Description

/ ----- -----------

DestinationRoute Create 1 LocalCO

DestinationRoute Create 2 LocalCONoStrip

DestinationRoute Create 3 Voice Application

DestinationRoute Create 4 Attendant

DestinationRoute Create 5 H323 ConneXtions Ports

DestinationRoute Create 6 Vtl Connections

DestinationRoute Create 8 cbeyond outbound

DestinationRoute Create 9 cbeyond outbound

DestinationRoute Create 12 Hillandale Lines NoStrip

DestinationRoute Create 13 Hillandale Lines

DestinationRoute Create 20 Auto foward to night svc

DestinationRoute Create 21 Auto foward to Hillandale



/ Route Entry DestinationExtension

/ ----- ----- --------------------

DestinationRouteEntry Create 1 1 *0001

DestinationRouteEntry Create 1 2 *0002

DestinationRouteEntry Create 2 1 *0001

DestinationRouteEntry Create 2 2 *0002

DestinationRouteEntry Create 3 1 *0003

DestinationRouteEntry Create 4 1 *0004

DestinationRouteEntry Create 5 1 *0005

DestinationRouteEntry Create 6 1 *0006

DestinationRouteEntry Create 8 1 *0008

DestinationRouteEntry Create 9 1 *0008

DestinationRouteEntry Create 12 1 *0010

DestinationRouteEntry Create 13 1 *0010

DestinationRouteEntry Create 20 1 *0003

DestinationRouteEntry Create 21 1 *0003



/ Route Entry OperId Operation Value

/ ----- ----- ------ --------- -----

DestinationRouteOperation Create 1 1 1 stripLead 1

DestinationRouteOperation Create 1 2 1 stripLead 1

DestinationRouteOperation Create 6 1 1 prepend 192*168*0*200*

DestinationRouteOperation Create 8 1 1 stripLead 1

DestinationRouteOperation Create 13 1 1 stripLead 1

DestinationRouteOperation Create 20 1 1 replace 770*******

DestinationRouteOperation Create 21 1 1 replace 404*******



/////////////////////////////////////////////////////////////////////////////////

/ Pretranslators

/////////////////////////////////////////////////////////////////////////////////



PreTranslator Create 1 4Digit DID 4Digit Internal

/ PreTransId Entry Digits

/ ---------- ----- ------

PreTranslatorEntry Create 1 1 1

PreTranslatorEntry Create 1 3 3

PreTranslatorEntry Create 1 4 4

PreTranslatorEntry Create 1 6 6

PreTranslatorEntry Create 1 7 7

PreTranslatorEntry Create 1 8 8

PreTranslatorEntry Create 1 9 9

PreTranslatorEntry Create 1 10 0

PreTranslatorEntry Create 1 11 5009

PreTranslatorEntry Create 1 12 5010

PreTranslatorEntry Create 1 13 5011

PreTranslatorEntry Create 1 14 5012

PreTranslatorEntry Create 1 15 5013

PreTranslatorEntry Create 1 16 5014

PreTranslatorEntry Create 1 17 5015

PreTranslatorEntry Create 1 18 5016

PreTranslatorEntry Create 1 19 5018

PreTranslatorEntry Create 1 20 5019

PreTranslatorEntry Create 1 21 5028

PreTranslatorEntry Create 1 22 5000

PreTranslatorEntry Create 1 23 5017

PreTranslatorEntry Create 1 24 5020

PreTranslatorEntry Create 1 25 5021

PreTranslatorEntry Create 1 26 5022

PreTranslatorEntry Create 1 27 5023

PreTranslatorEntry Create 1 28 5024

PreTranslatorEntry Create 1 29 5025

PreTranslatorEntry Create 1 30 5026

PreTranslatorEntry Create 1 31 5027

PreTranslatorEntry Create 1 32 5029





/ PreTransId Entry OperId Operation Value

/ ---------- ----- ------ --------- -----

PreTranslatorOperation Create 1 1 1 stripLead 1

PreTranslatorOperation Create 1 3 1 stripLead 1

PreTranslatorOperation Create 1 4 1 stripLead 1

PreTranslatorOperation Create 1 6 1 stripLead 1

PreTranslatorOperation Create 1 7 1 stripLead 1

PreTranslatorOperation Create 1 8 1 stripLead 1

PreTranslatorOperation Create 1 9 1 stripLead 1

PreTranslatorOperation Create 1 10 1 stripLead 1

PreTranslatorOperation Create 1 11 1 replace 3236

PreTranslatorOperation Create 1 12 1 replace 3240

PreTranslatorOperation Create 1 13 1 replace 4027

PreTranslatorOperation Create 1 14 1 replace 4030

PreTranslatorOperation Create 1 15 1 replace 4026

PreTranslatorOperation Create 1 16 1 replace 3235

PreTranslatorOperation Create 1 17 1 replace 3242

PreTranslatorOperation Create 1 18 1 replace 3238

PreTranslatorOperation Create 1 19 1 replace 4018

PreTranslatorOperation Create 1 20 1 replace 3014

PreTranslatorOperation Create 1 21 1 replace 3232

PreTranslatorOperation Create 1 22 1 replace 5501

PreTranslatorOperation Create 1 23 1 replace 4017

PreTranslatorOperation Create 1 24 1 replace 4024

PreTranslatorOperation Create 1 25 1 replace 4016

PreTranslatorOperation Create 1 26 1 replace 4011

PreTranslatorOperation Create 1 27 1 replace 4019

PreTranslatorOperation Create 1 28 1 replace 4018

PreTranslatorOperation Create 1 29 1 replace 5501

PreTranslatorOperation Create 1 30 1 replace 3406

PreTranslatorOperation Create 1 31 1 replace 3242

PreTranslatorOperation Create 1 32 1 replace 4027



/ End of configuration





/////////////////////////////////////////////////////////////////////////////////

/ Configuration file command syntax guide:

/ Table Create {nTableId} {szDescription}

/ Table Delete {nTableId}

/ TableEntry Create {nTableId} {nEntryId} {szDigits}

/ {nMinDigits} {nMaxDigits} {szCallClass}

/ {nPriority} {nRouteId}

/ TableEntry Delete {nTableId} {nEntryId}

/ DestinationRoute Create {nRouteId} {szDescription}

/ DestinationRoute Delete {nRouteId}

/ DestinationRouteEntry Create {nRouteId} {nEntryId} {szExtension}

/ DestinationRouteEntry Delete {nRouteId} {nEntryId}

/ DestinationRouteOperation Create {nRouteId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ DestinationRouteOperation Delete {nRouteId} {nEntryId} {nOperId}

/ TimedRoute Create {nRouteId} {nDefaultDestinationRouteId} {szDescription}

/ TimedRoute Delete {nRouteId}

/ TimedRouteEntry Create {nRouteId} {nEntryId} {szStartTime} {szEndTime}

/ {szDaysOfWeek} {nDestinationRouteId}

/ TimedRouteEntry Delete {nRouteId} {nEntryId}

/ TimedRouteOperation Create {nRouteId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ TimedRouteOperation Delete {nRouteId} {nEntryId} {nOperId}

/ PreTranslator Create {nPreTranslatorId} {szDescription}

/ PreTranslator Delete {nPreTranslatorId}

/ PreTranslatorEntry Create {nPreTranslatorId} {nEntryId} {szDigits}

/ PreTranslatorEntry Delete {nPreTranslatorId} {nEntryId}

/ PreTranslatorOperation Create {nPreTranslatorId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ PreTranslatorOperation Delete {nPreTranslatorId} {nEntryId} {nOperId}

/ PreTranslatorISDNNumberType {nPreTranslatorId} {nISDNNumberType}

/ ExtensionLength {nExtensionLength}

/ ExtensionRange {szExtensionType} {szLowestExtension} {szHighestExtension}

/ ExternalSettings {szExternalKeysetPrefix} {szFirstAutoDiscoverExtension}

/ {szDefaultAutoExtension}

/ Notes: 1. Each command must be entered on one line.

/ 2. Commands are case insensitive.

/ 3. Tabs and spaces are ignored except in szDescription arguments.

/ 4. The {} shown enclosing command argument names should not

/ be included in commands.

/ 5. Command arguments beginning with n must be numbers.

/ 6. Command arguments beginning with sz are strings.

/ 7. nTableId 1 is the default Internal 3 digit dial plan table.

/ 8. nTableId 2 is the default Incoming 3 digit dial plan table.

/ 9. nTableId 3 is the default LCR dial plan table. (If used the

/ LCR table is checked first, if no entry exists, string is then

/ run through the associated internal dial plan.

/ 10. szExtension *0001 is the default Line Card Port extension list

/ 11. szExtension *0002 is the default T1 extension list

/ 12. szExtension *0003 is the default Voicemail extension list

/ 13. szExtension *0004 is the default Attendant extension list

/ (The lowest telephone extension that is Auto-discovered will

/ populate)

/ 14. szExtension *0005 is the default H323 extension list

/ 15. szExtension *0008 is the default 8 Pool extension list

/ (for backward compatibility, 8 Pool from R1.x upgrades)

/ 16. szOperation can be: stripLead stripTrail replace prepend append

/ 17. szCallClass can be: Internal Local LongDistance International WAN

/ TollFree Emergency COCode Other Wireless Toll

/ AlternateLong Operator TrunkToTrunk Diagnostics

/ NotAllowed

/ 18. route 0 always means look up internal device by extension

/ 19. szStartTime and szEndTime are military time 00:00 through 23:59

/ 20. szStartTime and szEndTime can be: open closed lunch other

/ (if specifying a system mode, both must be the same mode)

/ 21. szExtensionType can be: telephone, park, autoAttendant, huntGroup,

/ external, page

/ 22. nISDNNumberType types for ETSI are as follows: (0, default) unknown;

/ (1) international; (2) national; (3) network; (4) subscriber

/////////////////////////////////////////////////////////////////////////////////

merlin_1
Super Advisor

Re: Evening Greeting

Do you know the number to dial on the greeting ? I would guess at 4000 or 4001 . This would tell me you are using routes 20 & 21 but not exactly sure what its doing . Either way , find out the DID coming in and send it to a pretranslator below by adding in the following lines like the other ones . Not sure how the number gets in now though .



pretrans etnry create -= telco did

pretrans operation create = number in the nbx to send it to .