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FTP Site for 6_5_22 p03

mikeS
Occasional Advisor

FTP Site for 6_5_22 p03

Can anyone direct me to an ftp site for the 6_5_22 p03 patch?

 

After upgrading to 6_5_22 I get one way audio when I transfer an external call to remote site that has its own call processor.

 

We have trusted SIP end points. I can dial successfully  from site to site by extension via SIP and audio is in both directions. Also, I can transfer internal calls from site to site by extension via SIP and audio is in both directions.

7 REPLIES
bosoxfan
Trusted Contributor

Re: FTP Site for 6_5_22 p03

hi
You need to open a case to get the P03 patch... sorry
Alberto Herrera
Occasional Advisor

Re: FTP Site for 6_5_22 p03

Would you mind giving a quick rundown of the process of "opening a case"?

 

Thanks!!

merlin215
Valued Contributor

Re: FTP Site for 6_5_22 p03

first thing is to call 800 876-3266 and give them your contract number . Then tell them what the issue is and they will open a case for you .

Alberto Herrera
Occasional Advisor

Re: FTP Site for 6_5_22 p03

So no contract = S.O.L.?
merlin215
Valued Contributor

Re: FTP Site for 6_5_22 p03

Unfortunately Yes .  Per HP , we can only give out to contract customers .

bosoxfan
Trusted Contributor

Re: FTP Site for 6_5_22 p03

also warranty customers
mbarnett112477
Frequent Advisor

Re: FTP Site for 6_5_22 p03

Mike,

 

Contact me. I have some info that could help.

 

mbarnett@influentinc.com

Michael J Barnett

Telecom/Network Manager

Influent Inc

Dublin Oh 43017