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How to register HP JD759A G2 licenses on new HP Portal

Tophat
Occasional Contributor

How to register HP JD759A G2 licenses on new HP Portal

All former 3Com Partners need the new  procedure for registering HP p/n JD759A G2 licenses for their existing NBX clients on the new HP Portal.

 

Please give a concise, step by step answer - we are all getting very frustrated here

6 REPLIES
merlin215
Valued Contributor

Re: How to register HP JD759A G2 licenses on new HP Portal

I am not sure how to register if you are not an HP partner .  I will try and see if non partners / contracts can do this .

 

Have you followed the standard process of obtaining licenses ?

What issue did you have ?

 

Did you contact anyone to see if they could assist at Customer Support ?

bosoxfan
Trusted Contributor

Re: How to register HP JD759A G2 licenses on new HP Portal

hi. are you talking legacy licenses or new licenses.. here

is mail that went out regarding legacy licenses.

Due to the retirement of 3Com systems and transition of all activity to HP systems, any legacy 3Com license keys that were not registered in eSupport cannot be registered in the HP My Networking portal.

To trade-in your legacy license key for an HP license that can be activated in My Networking (http://hp.com/networking/mynetworking/), please send an e-mail to: HPN.Licenses@hp.com Your license key will be fulfilled based on product availability.

 

The following data MUST be provided in the e-mail:

Reseller contact name

Reseller address

Reseller e-mail

Reseller phone #

End user account/company name

End user account/company address

End user contact name

End-user e-mail

License key

Tophat
Occasional Contributor

Re: How to register HP JD759A G2 licenses on new HP Portal

Clarifications;

 

Yes, we are set up with a new HP Passport Portal.

 

We are trying to register/activate new G2 and other NBX licenses purchased under HP part numbers (i.e. JD759A) from our usual distribution channel. We are fully authorized to order these licenses from HP.

 

We received the HP email announcement:

HP Networking is proud to announce the launch of an integrated support web experience that combines 3Com e-Support and My ProCurve within the My Networking Portal.

 

Legacy 3Com e-Support and My ProCurve registered customers have been migrated to the new HP Passport authentication system.

 

Yet we do not see any of our NBX systems previously registered via our 3Com Siebel eSupport portal under HP Passport Portal>My Networking>My Products, nor is it clear as to how to register/activate license codes for our existing client's systems.

 

Please help, I have business backing up around this. Thanks in advance.

 

 

merlin215
Valued Contributor

Re: How to register HP JD759A G2 licenses on new HP Portal

Did you try to use the email address  below ?

You should send an email to them and let them respond .

Please mention You need it ASAP . That is the procedure we have been given

 

 

eSupport cannot be registered in the HP My Networking portal.

To trade-in your legacy license key for an HP license that can be activated in My Networking (http://hp.com/networking/mynetworking/), please send an e-mail to: HPN.Licenses@hp.com Your license key will be fulfilled based on product availability.

 

The following data MUST be provided in the e-mail:

Reseller contact name

Reseller address

Reseller e-mail

Reseller phone #

End user account/company name

End user account/company address

End user contact name

End-user e-mail

License key

merlin215
Valued Contributor

Re: How to register HP JD759A G2 licenses on new HP Portal

You should contact  800 876-3266 as they can help .

direwolfnj
Occasional Advisor

Re: How to register HP JD759A G2 licenses on new HP Portal

Did anyone have any luck with this problem?