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Incoming CID for DID

cbunting
Advisor

Incoming CID for DID

I have a customer that would like their phone to say "Private Line" or something like that, when a call comes in on their DID number... I'm using a PRI for all calls... how can I set it up to display "Private Line" on the LCD when a call comes in on their line, and not just someone dialing their extension

5 REPLIES
DanCarroll
Frequent Advisor

Re: Incoming CID for DID

Program DID to go to a hunt group named "private line".

Have your user in hunt group.

Have hunt group call coverage to users extension vm.
cbunting
Advisor

Re: Incoming CID for DID

Tried that, however I don't want to call to ring the users extension after the timeout expires... I would want it to dump right into their voicemail after the hunt timeout expires

DanCarroll
Frequent Advisor

Re: Incoming CID for DID

500FAAAAA4#XXXX#*F

Use this line in the call coverage to phone number.

Change XXXX to hunt group extension number.

Callcoverage is now the users voicemail.
cbunting
Advisor

Re: Incoming CID for DID

Great, thanks!

DanCarroll
Frequent Advisor

Re: Incoming CID for DID

That should have read the users extension number. not huntgroup extension number

Sorry