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Incoming Calls - Caller ID is not working

muzaffar
Occasional Contributor

Incoming Calls - Caller ID is not working

Hello,

 

We are using 3Com NBX V 3000, CLI for incoming calls was working very fine. Recently we shifted our office and now after shifting CLI for incoming calls is not working, only the ext. no e.g. 750 or 751 ........ comes on the telephone screen (Caller ID facility is already been activated by telecom company).

 

Can anyone help to fix this problem?

 

Thanks & Regards,

 

Muzaffar Mahmood

Saudi Arabia

3 REPLIES
bosoxfan
Trusted Contributor

Re: Incoming Calls - Caller ID is not working

What version of NBX are you running?

also, incoming calls.. are they through analog line card port or PRI or BRI or T1??

If it is PRI, what is the protocol? are you running NI-2 / DMS100?

 

Thanx

muzaffar
Occasional Contributor

Re: Incoming Calls - Caller ID is not working

Hi,

 

thanks for the reply.

 

we are using Version: R5_0_31 and incoming calls are through analogue line cards.

 

Regards,

Muzaffar

merlin215
Valued Contributor

Re: Incoming Calls - Caller ID is not working

I assume you moved form a location and now you have new telco lines ?

If yes , then contact your local telco and tell them as we either see caller id or do not .

 

One thign you can do is to unplug a line and plug it into a tel like at your hour ( analog telephone ) ,

get a tel with a display on it like one at your house , and call that phone  number . See if the cid appears in the display . If it does not then contact your telco and tell them that you are not getting caller id .