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тАО04-28-2010 01:30 PM
тАО04-28-2010 01:30 PM
Make all phones ring
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тАО04-29-2010 07:19 AM
тАО04-29-2010 07:19 AM
Re: Make all phones ring
How are you setting this up ? Hunt Group ? Call PIck up ?
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тАО04-29-2010 07:21 AM
тАО04-29-2010 07:21 AM
Re: Make all phones ring
How are the calls coming in? Via PRI line or analog line?
To make all phones ring, you can set up either a hunt group or an ACD group. .either one.. The type to pick is a Calling Group since this rings all phones.
Now you need to route calls to the Hunt Group or calling group.
If PRI line, then you will need to do a pretranslator table for the DID number and have it go to a hunt group or ACD group number. If analog line, then on the Web interface, just put the HG or ACD group number in the Auto Extension.
I did leave out a lot of the details here.. but if you have any questions, just give a yell!
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тАО04-30-2010 10:14 AM
тАО04-30-2010 10:14 AM
Re: Make all phones ring
I am using a Hunt Group
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тАО04-30-2010 10:18 AM
тАО04-30-2010 10:18 AM
Re: Make all phones ring
The lines are coming in Analog
Hunt Group is setup has a Calling Group
And I think that it is the routing of calls to the hunt group that is getting me....and I will try the get the hunt group numbers in the Auto Extension. I do this stuff so seldom that its easy to forget. But I do think that this may be it. If I need more detail on it I get back with you. Thanks.......
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тАО04-30-2010 02:32 PM
тАО04-30-2010 02:32 PM
Re: Make all phones ring
On the analog line card , you have settings for open closed lunch and other . In the Open field put in the hunt gorup and make sure on the time of day settings - you set up your business hours as well .
make sure the timer on the open closed settings is at least 6 seconds for inbound caller id needs 6 seconds , then set your timeout in your hunt group to how many rings ( 6 seconds = 1 rings ) you want to wait befor egoing to your hunt group coverage point
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тАО05-04-2010 02:30 PM
тАО05-04-2010 02:30 PM
Re: Make all phones ring
Finally got back to the project sight and got all the phones to ring. Before since I only had one line active I only put the extension on that line. This time I put them in all 4 analong lines and then it all came up. Thanks for all the help guys............