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тАО12-28-2009 03:36 PM
тАО12-28-2009 03:36 PM
NBX 100 Auto Attendant
I need to set the AA to go into night mode for New Years Eve at 3PM instead of the usual 5 PM where is this chnage made?
Thanks!
Steve
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тАО12-29-2009 05:28 PM
тАО12-29-2009 05:28 PM
Re: NBX 100 Auto Attendant
Below is the current Dial Plan -
The 2 routes below in red are the ones I beleive I need to modify - but how?
Customer will close Thursday at 3PM and Reopen Saturday 8 AM?
Can someone clear up my confusio with a way to set this up?
Thanks!
-------------------------------------------
Route DefaultDestinationRoute Description
/ ----- ----------------------- -----------
TimedRoute Create 21 11 Compounding
TimedRoute Create 25 15 Retail
/ Route Description
/ ----- -----------
DestinationRoute Create 1 LocalCO
DestinationRoute Create 2 LocalCONoStrip
DestinationRoute Create 3 Voice Application
DestinationRoute Create 4 Attendant
DestinationRoute Create 5 H323 ConneXtions Ports
DestinationRoute Create 8 8 Pool
DestinationRoute Create 11 Compounding Open Hours
DestinationRoute Create 12 Compounding Closed Hours
DestinationRoute Create 13 Compounding Between 6-8pm
DestinationRoute Create 15 Retail Open Hours
DestinationRoute Create 16 Retail Closed Hours
DestinationRoute Create 31 Retail 911
DestinationRoute Create 32 Retail 911 NoStrip
DestinationRoute Create 40 Fax LD account code NoStrip
DestinationRoute Create 90 Direct Transfer to VoiceMail
/ Route Entry Start End Days DestRoute
/ ----- ----- ----- --- ---- ---------
TimedRouteEntry Create 21 1 08:00 18:00 .MTWTF. 11
TimedRouteEntry Create 21 2 18:01 20:00 .MTWTF. 13
TimedRouteEntry Create 21 3 09:00 13:00 ......S 11
TimedRouteEntry Create 21 4 00:00 07:59 SMTWTFS 12
TimedRouteEntry Create 21 5 08:00 08:59 ......S 12
TimedRouteEntry Create 21 6 08:00 23:59 S...... 12
TimedRouteEntry Create 21 7 13:01 23:59 ......S 12
TimedRouteEntry Create 21 8 20:01 23:59 .MTWTF. 12
TimedRouteEntry Create 25 1 00:00 08:59 SMTWTFS 16
TimedRouteEntry Create 25 2 09:00 18:00 .MTWTF. 15
TimedRouteEntry Create 25 3 09:00 13:00 ......S 15
TimedRouteEntry Create 25 4 13:01 18:00 ......S 16
TimedRouteEntry Create 25 5 09:00 18:00 S...... 16
TimedRouteEntry Create 25 6 18:01 23:59 SMTWTFS 16
This message was edited by LaneComm on 12-29-09 @ 5:30 PM
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тАО01-04-2010 07:51 AM
тАО01-04-2010 07:51 AM
Re: NBX 100 Auto Attendant
Unfortunately I missed this . Your change is not listed here as you must chnage the time for New Years in your route . Hope you got an answer prior to this .
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тАО01-07-2010 02:41 PM
тАО01-07-2010 02:41 PM
Re: NBX 100 Auto Attendant
Steve, I just went into business hours and changed them for that day... On Xmas eve, when I was here, I had someone force us close which effected the same...
But I'd like to build on that question.. It seems with such an advanced, self-programming system we should be able to sit here let's say two weeks before such an altered hours day and make this change... For that matter, we should be able to alter the auto attendant to direct to a different AA to announce that we are closed.. but each time this year, I did this manually on the day of... Any thoughts on a calendar scheduler for this system?