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NBX 100 Auto Attendant

LaneComm
Occasional Advisor

NBX 100 Auto Attendant

I need to set the AA to go into night mode for New Years Eve at 3PM instead of the usual 5 PM where is this chnage made?



Thanks!



Steve



 



 



3 REPLIES
LaneComm
Occasional Advisor

Re: NBX 100 Auto Attendant

Below is the current Dial Plan -



The 2 routes below in red are the ones I beleive I need to modify - but how?



Customer will close Thursday at 3PM and Reopen Saturday 8 AM?



Can someone clear up my confusio with a way to set this up?



 



Thanks!



-------------------------------------------



  Route DefaultDestinationRoute Description


/                 ----- ----------------------- -----------


TimedRoute Create    21                      11 Compounding


TimedRoute Create    25                      15 Retail



/                       Route Description


/                       ----- -----------


DestinationRoute Create     1 LocalCO


DestinationRoute Create     2 LocalCONoStrip


DestinationRoute Create     3 Voice Application


DestinationRoute Create     4 Attendant


DestinationRoute Create     5 H323 ConneXtions Ports


DestinationRoute Create     8 8 Pool


DestinationRoute Create    11 Compounding Open Hours


DestinationRoute Create    12 Compounding Closed Hours


DestinationRoute Create    13 Compounding Between 6-8pm


DestinationRoute Create    15 Retail Open Hours


DestinationRoute Create    16 Retail Closed Hours


DestinationRoute Create    31 Retail 911


DestinationRoute Create    32 Retail 911 NoStrip


DestinationRoute Create    40 Fax LD account code NoStrip


DestinationRoute Create    90 Direct Transfer to VoiceMail



/                      Route Entry Start  End    Days    DestRoute


/                      ----- ----- -----  ---    ----    ---------


TimedRouteEntry Create    21     1  08:00  18:00 .MTWTF.        11


TimedRouteEntry Create    21     2  18:01  20:00 .MTWTF.        13


TimedRouteEntry Create    21     3  09:00  13:00 ......S        11


TimedRouteEntry Create    21     4  00:00  07:59 SMTWTFS        12


TimedRouteEntry Create    21     5  08:00  08:59 ......S        12


TimedRouteEntry Create    21     6  08:00  23:59 S......        12


TimedRouteEntry Create    21     7  13:01  23:59 ......S        12


TimedRouteEntry Create    21     8  20:01  23:59 .MTWTF.        12


TimedRouteEntry Create    25     1  00:00  08:59 SMTWTFS        16


TimedRouteEntry Create    25     2  09:00  18:00 .MTWTF.        15


TimedRouteEntry Create    25     3  09:00  13:00 ......S        15


TimedRouteEntry Create    25     4  13:01  18:00 ......S        16


TimedRouteEntry Create    25     5  09:00  18:00 S......        16


TimedRouteEntry Create    25     6  18:01  23:59 SMTWTFS        16



This message was edited by LaneComm on 12-29-09 @ 5:30 PM
merlin_1
Super Advisor

Re: NBX 100 Auto Attendant

Unfortunately I missed this . Your change is not listed here as you must chnage the time for New Years in your route . Hope you got an answer prior to this .



jenni.leister
Occasional Visitor

Re: NBX 100 Auto Attendant

Steve, I just went into business hours and changed them for that day... On Xmas eve, when I was here, I had someone force us close which effected the same...



 



But I'd like to build on that question.. It seems with such an advanced, self-programming system we should be able to sit here let's say two weeks before such an altered hours day and make this change... For that matter, we should be able to alter the auto attendant to direct to a different AA to announce that we are closed.. but each time this year, I did this manually on the day of... Any thoughts on a calendar scheduler for this system?