IP Telephony - NBX
cancel
Showing results for 
Search instead for 
Did you mean: 

NBX 100 night bell frezing up on us

SOLVED
Go to solution

NBX 100 night bell frezing up on us

ok when we have are system to nigh mode we have a problem when people call in to are phones that it will ring 7 or 8 time before it will trasfer it to a voice mail. how can we change this so that it will ring only once or twice befor the voice mail box.

6 REPLIES
merlin215
Valued Contributor

Re: NBX 100 night bell frezing up on us

If your Nightbell is using an Analog terminal  card port then it will have a setting in users to change the number of rings before going to coverage ( voicemail ) .

Re: NBX 100 night bell frezing up on us

its on an ip phone i dont see that its on a anloge port. they are doing it throuth a Attendant Console

merlin215
Valued Contributor

Re: NBX 100 night bell frezing up on us

If it is just a tel then go into users / that ext numebr and change the coverage timeout to whatever you ened to do ( how many rings to voicemail ) .

Re: NBX 100 night bell frezing up on us

what about an hunt group and we only want it to happen at night we want to keep the 7 rings dearing the day 

merlin215
Valued Contributor

Re: NBX 100 night bell frezing up on us

Set the timeout in the hunt group to 35 seconds ( If calling gp use total timeout , if other type be careful to set the device timeout to total up the rings on the tel to the total group ringing

 

 

6 seconds = 1 ring on the tel

 

7 rings = 35 seconds

bosoxfan
Trusted Contributor
Solution

Re: NBX 100 night bell frezing up on us

Unfortunately, there is no "automatic" way to set the ring for night and day... you can go in and set it before you go home to 2 rings, then the next morning come in and set it to 7 rings.

 

Maybe a timed route will help you.. you can have the timed route go to the phone during the day, then

at night you can set it so it will go to voicemail (not ring the phone at all).... will this help?