NBX 100 night bell frezing up on us

[Bryan_Lawless]

ok when we have are system to nigh mode we have a problem when people call in to are phones that it will ring 7 or 8 time before it will trasfer it to a voice mail. how can we change this so that it will ring only once or twice befor the voice mail box.

[merlin215]

If your Nightbell is using an Analog terminal  card port then it will have a setting in users to change the number of rings before going to coverage ( voicemail ) .

[Bryan_Lawless]

its on an ip phone i dont see that its on a anloge port. they are doing it throuth a Attendant Console

[merlin215]

If it is just a tel then go into users / that ext numebr and change the coverage timeout to whatever you ened to do ( how many rings to voicemail ) .

[Bryan_Lawless]

what about an hunt group and we only want it to happen at night we want to keep the 7 rings dearing the day 

[merlin215]

Set the timeout in the hunt group to 35 seconds ( If calling gp use total timeout , if other type be careful to set the device timeout to total up the rings on the tel to the total group ringing

6 seconds = 1 ring on the tel

7 rings = 35 seconds

[bosoxfan · Accepted solution]

Unfortunately, there is no "automatic" way to set the ring for night and day... you can go in and set it before you go home to 2 rings, then the next morning come in and set it to 7 rings.

Maybe a timed route will help you.. you can have the timed route go to the phone during the day, then

at night you can set it so it will go to voicemail (not ring the phone at all).... will this help?