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NBX 2102 Phone problem

Jswalls110
Occasional Visitor

NBX 2102 Phone problem

I have one NBX 2102 phone that will not pick up a line when it goes offhook.

 

All my other 2102's pick up.

 

Is there a setting somewhere to do this? 

 

I have reset the phone several times.

 

This is on a NBX 100 R6.0.63

3 REPLIES
HPDwayne
Occasional Visitor

Re: NBX 2102 Phone problem

It's possible the hook-switch has failed. If you press the speakerphone button, does it seize a line? If so, the mechanical hookswitch in the phone has failed.

Jswalls110
Occasional Visitor

Re: NBX 2102 Phone problem

Thanks. I overlooked that entirely. 

prolison
Occasional Visitor

Re: NBX 2102 Phone problem

If the switch hook has failed you can open the phone and clean the contact with a pencil eraser. This works most of the time and will save you a phone,